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Can't receive faxes

Our fax machine is ringing busy to incoming faxes. It is dedicated to faxes only. We are able to send out without problem?

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Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.

Posted on Feb 11, 2008

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Receiving faxes whilst connected to a phone line automaticly


Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

Nov 29, 2012 | HP LaserJet 3050 All-In-One Printer

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No incoming fax tone


Sounds like it's not set to auto-answer faxes. Do you have the manual so you can see how to check that setting? If not, I can try to find it.

Aug 30, 2007 | Brother IntelliFAX 4100 Laser Fax

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I am getting rid of my dedicated fax line and am adding it to my land line. I am told when I have a fax coming in I will hear a double ring which mean my fax line is ringing. How do I set my fax to...


There are two ways to configure a fax machine to answer the phone line. The first way is by pushing the "auto answer" key on the keyboard of the fax itself. When this key is used, the fax machine answers all calls that come in after a certain number of rings. The other way is to manually press the fax button when an incoming call is happening. You can set the number of rings for your machine to pick up by using the keys on the fax machine under the menu feature and then scroll using the up and down arrow keys until you see fax set up and then number of rings.

I have heard about the option that your speaking of, where they give you a separate phone number for your customers to fax when you own a business line but I don't know how the fax machine itself would be able to distinguish between the normal ring of a regular call and the double ring of the merged fax line call. I was told that when I set that up for my friends business recently, that the machine would auto recognize the double ring without any programming and to use the auto answer feature for all calls. He has not had any faxes yet (its a new business) so I can't say for sure if it works or not? I can say that none of his regular calls have been picked up by the fax so far though.

Nov 10, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do i set up fax to automaticely receive faxes after several rings


For a phone line dedicated only to the fax machine, the process is as follows:
  1. Press Menu/Set, 0, 1.
  2. You will see the Fax Receive window
  3. Use UP and DOWN arrows to change the setting to FAX ONLY
  4. Press Menu/Set.
  5. Press STOP/EXIT
Your fax machine will now answer every incoming call.
If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck!
Greg

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1 Answer

We can send faxes but we can not receive faxes. The fax machine that sends the fax tell it that our line is busy. Is that a machine problem or a phone line problem?


Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
Manual
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
Fax
For use with a dedicated fax line.
Every call is answered as a fax.
Fax/Tel
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
TAD
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.

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1 Answer

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It the funky line DSL?
Fax machines are designed to be on a dedicated ANALOG phone line. Sorry

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1 Answer

Faxes office Jet K60


You have to have either a dedicated phone line just for the fax --or-- pay your phone company approximately $2 a month for a service called Distinctive Ringtone. This service will ring a certain way when you have an incoming fax. You will then configure your fax machine to pick up when this distinctive rington is heard. The ringtone is usually two or three quick rings. Your fax machine's settings will have this setting.

Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!

Oct 01, 2008 | HP OfficeJet k60 All-In-One InkJet Printer

1 Answer

HP640 not receiving with Distinctive Ring Option


You need a dedicated ANALOG phone line.

A DSL filter screens out ANALOG signals to a DSL device.not the other way around. There are no DIGITAL fax machines.

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1 Answer

I have a new HP Photosmart C7200 All-in-One Series printer, scanner, copier, fax. I can send faxes, but am not able to receive incoming faxes. According to the fax log, several faxes per day have tried...


Is the phone line for the fax dedicated? an answering machine? it would need to be plugged into the fax machine. Set the number of rings very low,

If you have another phone line, call the fax & see what it does, alternatively, have a friend call with a fax machine & monitor the progress.

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1 Answer

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Go to setup .. advenced.. and select the DRP to be double ring pattern. Make sure that the DRP on the machine should be lower than the voice mail and no physical answering machine sholud be attached on that line.

Jan 10, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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