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1 of 2 things
can you hear the motor running inside the player ????
there is usualy a snall pin hole under the tray insert a paper clip into this hile and push it in if tray starts to auto open it might be just a dry set of rails
if rails asumed dry open unit and coat the rails with anti seize and try again with the switch on front cover
here are a couple of things that will make this happen.
(1). when the device was installed all of the drivers were not installed from the cd rom disk if it was used
(2). if you plug in the power cable that is also using a nother device in series ie cd rom or hdd.
(3). the device has a master /slave jumper that is not set right.
(4).the flat ribbon that is connected to the device is not properly connected Ie red strip to pin 1.
i would go through and double check everything i have stated in the above and i would unplug any thing that this device may be in series with and try it and see if this work's than you will know where to start. ok hope that this kind of gives you some kind of an idea of where to start. please keep me posted i can do a step by step walk through with you if needed
best regards mike
Check the power to the CD-ROM drive first. See if the activity LED works. Try to open the tray. If the tray doesn't open the drive does not have power; check the plug connection to the drive inside the case. If it doesn't work, try another one. If you can't get power to the drive, it is most likely dead and needs to be repaired or replaced
If you have another system that you can try the drive in, it is a good idea to connect it to the other PC and see if it will be detected there. Bear in mind that moving the drive to a new PC can introduce other variables that might confuse the issue, but I have seen this be a very effective way to isolate the trouble to either the CD-ROM drive or the PC it is installed into. Similarly, if you try another identical (or even just similar) CD-ROM in place of the one not working, that can tell you if the problem is the drive or the drive interface.