Wireless keyboard problem
just called Logitech support (who were more than helpful, very friendly, and picked up the phone within 5 minutes).
I have an MX3000 laser combo set and the receiver lost connection to the mouse last week. Then the keyboard went out a few nights ago. I had tried what everyone else here had tried to no avail.
So I decided to give a tech support line the benefit of the doubt and call one...
I'm very glad I did!
Here is the entire process for the Left Ctrl + Left Alt + F12 keys. First, when you hit these keys together, a box should pop up on screen to prompt you to reset the encryption sequence. That is what these keys are for. If nothing pops up on your screen (as was my case!), wait a few minutes for the button sequenece to time out, then hit these keys again. Make sure its L-Ctrl + L-Alt + F12 only. Within 2 seconds after that button combo, hit connect on the receiver. Within 2 seconds of that hit connect on the underside of the keyboard. Within 2 seconds of that, hit your Escape key on the keyboard. Sounds completely ridiculous, but this is the direction Logitech support drove me in. And it worked for me. And this is after I tried everything imaginable for over the past week.
We then moved on to the mouse, which i thought we had fixed. But now i have one working and one not working, so I think I need to re-run through this whole process to fix the second mouse. Basically, I now have 1 mouse that works on both receivers, on 2 different pc's with 2 different keyboards in two different rooms (both sets are MX3000 however).
The other now seems to have lost the signal. Will update if I get that second mouse to play nicely with me.
Hope this helps anyone about to trash a perfectly good unit like I was!
Jun 06, 2007 |
Logitech Cordless Desktop MX3200 Laser...