Mine is actually a Brother DCP 7020. One of my clients helped me solve the problem by reducing the images and something in the computer to lower the number of decimals. (or something like that) Now I am getting a black line down the side of my documents when reducing the images to a file and cannot seem to fix that problem right now. Might be something in the software itself. Kim Clark
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Try opening the Scan function from the computer and pull it from the MFP printer instead of being at the scanner trying to push it to the computer. Your Brother DCP 7020 would have to be on the same network and installed on the computer you are trying to use. Check your usb cable, Ethernet cable or if wireless - check the Wi-Fi connection settings (network name and correct passphrase).
Black hair lines can come from what is called the slit glass. Does the line appear when you can from just on the glass? If that scan is OK and the line appears when you run through the document feeder than the small glass just before the top glass needs a good clean, or sometimes in the machine the optics has some dirt on it.
I cant find the machine DCP-7020 but I think this machine is the same with model MFC-7420 if you have the installer CD follow these steps:
For USB Interface Cable Users For Mac OS® 9.1 to 9.2 & Software 1 Turn off and
unplug the MFC from the AC outlet and disconnect it from your Macintosh, if you
already connected an interface cable. 2 Turn on your
Macintosh. 3 Insert the
supplied CD-ROM for Macintosh into your CD-ROM drive. 4 Double-click the Start Here OS 9.1-9.2 icon to install the printer and scanner
drivers. If the language screen appears,
select your language. 5 Click MFL-Pro Suite to install. 6 Follow the
on-screen instructions, and restart your Macintosh. 7 Connect the USB
interface cable to your Macintosh, and then connect it to the MFC. DO NOT connect the MFC to a USB port on a keyboard or a nonpowered USB hub. 8 Plug in the power
cord and turn on the MFC. 9 From the Apple menu,
open the Chooser. 10 Click the Brother Laser icon. On the right side of the Chooser, select the MFC to which you want to print. Close the Chooser. The MFL-Pro Suite, Printer driver and Scanner driver have been
installed. To install Presto! PageManager, click the 11 Presto! PageManager icon and follow the on-screen
instructions. Presto! PageManager has
been installed and the installation is now complete. You can easily scan, share and organize photos
and documents using Presto!PageManager.
when do you get this error, when scanning ,printing? are you on a network? have you tried to unplug the printer and plug it back in and have you rebooted your pc if thats what your using to print from?