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Whirlpool Top Mount Fridge not cooling but lights on!

I have the WORST whirlpool ever! Its now nearly 5 years old. Before its 2nd birthday the fan went. 2 months ago the wiring at the back totally burnt out and we were only saved a possible fire by the the house safety switch. It cost a fortune to fix. Today the fridge was warm but the freezer ok. There was a slight hum from the fridge (not its usual noisy self). Now its totally SILENT (not motor or fan to be heard) and it seems as if the frezzer is now defrosting too. The repair people may get to us next week but I am in Qld Australia, its hot as hell and I have two babies so I need my fridge. I am very fed up with Whirlpool! Any suggestions appreciated! Only the sealed parts are covered by the warranty. Only the lights seem to be working!!

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  • Ndate Tabo Mar 08, 2008

    I have a KIC upright refridgerator where the thermistat was by passed 10 months ago.So today i just found the refridgerator is off and relay on neutral terminal burnt.what could be the problem?

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  • 833 Answers

Mhat, you've you may have frosted up if the compressor is still working (if not, your sealed unit or the control panel are burnt out). This is caused by several things:

  • excessive moisture in the box caused by uncovered containers
  • 'shopping'...leaving the door open too much
  • door gaskets not sealing because of dirt, damage or warped frame.
  • set too cold
What to do: defrost fully. Unplug the unit and leave it open for a day or two to melt out all water/ice. It is messy! Dry out as best you can. Restart. Use an outdoor thermometer to make sure your freezer is at -15 or so and about 4 in the fridge. (It takes at least 8 hours to stabilize with the doors closed.) If this doesn't do it, you'll probably be claiming under the warranty. By the way, be sure the condenser coils under/ in back of the unit are free of dust and there is good air flow.

Why you've had electrical problems is unclear but I suspect bad house wiring in the circuit from your mains box. Have a qualified person inspect carefully for loose connections. Good luck and let me know!

Posted on Feb 01, 2008

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We have a fourteen month old Whirlpool ARC900 4.38CF. Motor is very noisy and doesn't cut out. Fridge not cold inside, so food gone off. Outside front door gets cold.


Good day,
The machine has 3 motors. The fan motor behind the rear panel in the freezer and a condenser fan motor located near the compressor that cools the compressor. If one of those 2 are an issue you should be able to change the bad one. It's pretty much a nuts and bolts job.
However, if it's the compressor, leave it alone. It carries a 5 year warranty. Call your selling dealer and schedule a warranty service call.

Nov 10, 2010 | Refrigerators

1 Answer

Hi, I am using top freezer refrigerator since three years, i am very much satisfied, now my problem is that lower part of refrigerator is not working , light is on, but it is not cooling, although freezer...


the problem is in the freezer,all that happens is the evap fan blows cold air from the freezer to the fridge side,so when you open the door do you hear the fan blowing?also is there like snow or frost on the back wall,if so you have a defrost problem,or the door was left open and the air ducts are froze up or the drain is plugged.is there water dripping into the bottom of the fridge?let me know what you find and send the model number,you'll find it in the fridge section on the right hand wall up near the ceiling

Sep 06, 2010 | Whirlpool 21.0 cu. ft. Top Freezer...

1 Answer

Fridge in storage for 4 yrs, now not cooling


Good day,
After that much time, be sure the fan motor in the freezer compartment is running, as well as the fan motor on the back bottom behind the cover by the compressor. Either could well have frozen up after 4 years of storage.
As well a refrigerant leak could have developed because of the time frame. However, if it is less then 5 years old, the sealed system would still be under factory warranty.

Apr 03, 2010 | Hotpoint HSS25GFP Side by Side...

1 Answer

Top mount freezer won't cool, fridge works fine.


check for compresor operation. a relay on compresor could be out

Feb 10, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Whirlpool model ed5chqxkbo1 wont cool


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Check to be sure you can get a replacement fan first, they last about 4 - 5 years. Can get from a parts supplier or electric motor company.
Unplug fridge. Located usually in top of freezer behind a vented cover plate. Remove cover, remove screws holding fan in, may have to cut wires. Replace with new motor, make sure the fan pushes air into the freezer area and doesn't spin backward drawing air from the freezer area.

Oct 31, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

No cooling at all in fridge or freezer side. light still on in fridge and circulator fan blows in freezer


check you air damper
you should feel air near the top with the freezer door closed
mkae sure your air retrun behind the drawers is clear

Oct 10, 2009 | Whirlpool GS 6 SHEXNT Side by Side...

1 Answer

PTS25 Top Freezer Model- Fridge & Freezer won't cool


If the compressor is still good your hard start relay might be bad.

Aug 05, 2009 | GE Profile Arctica Stainless Steel Top...

1 Answer

Old fridge was tilted during move and then turned on immediately.


They started putting evap fans in refers in the '60s. Is this one frost free, or do you have to defrost it?

If it's frost free, 99.99% chance it has a fan.

And get ready for that ice to melt, slowly. Freezers should be between 0 and 10 degrees F, refer's at 40-45 degrees F (sorry, my mind is not doing the conversions to night. Too much wine.). At .5 C, ice will melt.

I am going to bet either a fan is not running, the condensor fan is not running, the condensor is plugged with 30-40 years of dust/dirt, and last but not least, slightly low on R-12 (yes, one of the bad guy refrigerants.).

Let me know what you find.

And if there is more of the model number than you have given, please do. I might be aboe to look at a breakdown for it, tell you if it has that fan.

Feb 01, 2009 | Refrigerators

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