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Re: paper stuck up
Hope this will give you hints. When is the paper got stucked? Both paper feed pick-up section or paper out section and even paper stopped on the middle of this two section mechanically may happen any time, you may refer to troubleshooting guide manual of your machine. Well, for procedural troubleshooting first thing first you need to check if there are old or part of paper got stucked or remained on mechanical paper path like rollers, flatten fitters, gears, etc.. Also, If you can locate the sensors from taking-in and out of paper; for infra or laser type sensors; clean it by brushing gently, and for lever sensors; check if not dislocated (it should bounce back when you pushed it). Sensors however built to last but in some case may give us trouble. Other complicated paper stucked problem caused by defective solinoid transformer, heat fuser and press rollers section.
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Try doing a machine self test to ensure that it is working properly.
Press OK/return to "Machine Info"
Then down arrow once to "Test Print" and OK/Return.
The machine should produce a self test printout. If the machine does not give a print out, try cleaning the paper pick up rollers at the back of the paper tray cavity. Be careful, the machine is heavy.
If a full test print happens - Your printer is working fine and the problem is at the computer end.
It's possible driver installion is faulty or incomplete and you should try re-installing the printer driver. Is it also possible that your printer paper settings are either incorrect or do not match the paper in the printer. Check and match your paper settings in the printer preferences and the paper tray.
Hi, Turn the printer off and on.This automatically pushes out the stuck paper.Solved? Open cover to gain access to the paper path and pull it out firmly but with care. Check through the paper paths for any other obstructions. Avoid filling the paper feed tray to capacity.Solved? Disconnect from power and connect again.Turn it on.
You will need to reset the machine and uninstall the drivers and reinstall them back on to a computer.
You will need to go into the machines memory (Menu) and do a full reset of the machine so you will need to default it back to 'Factory Settings'. This should clear the problem and of course check that there is not the slightest shred of paper stuck!
The course of the problem could well be when you pulled the paper the wrong way out ot clear the jam. Open the machine and have a close look at the unerside of the flap. There should be a micro switch, which could well be desloged.
"Machine Error 36" and "Unable to Print" are error messages indicating something physically making it impossible for the machine to work. Hopefully, you could find a stuck paper or parts of stuck paper by opening the different covers (front, back, paper trays etc), the problem should then be solved by removing the paper and rebooting your machine.
However, if this does not work or you're unable to find the stuck paper, you will need to have service on this unit, to open up the machine.
When the jam occurs, is the lead edge of the paper damaged?
Does it look like it collided with something?
If so, open up the machine to expose the paper path, (You may have to remove the drum unit) and manually feed the paper into the machine to see if you can detect what it is running into.
As it should line up with the damage.
Check the placement and alignment of the paper tray, if one end is higher than the other ot could skew and jam.
Check for bottom of drum unit for springs or flaps hanging down.
Check sensors, clean and operational? (Moving Type)
Blow out machine, clean rollers with alcohol.
eratliff, As someone mentioned on one of my last responses "have you checked to see if the rollers roll. Using latex/rubber glove make sure the rollers are moving." What was the last thing the printer did before it wouldn't print? Was there a paper jam? or even just a small piece of paper stuck in the rollers. Have you uninstalled all the printer drivers and make sure any copies of the printer is deleted from printer properties. Go to this site: http://printer.konicaminolta.com/support/current_printers/pp1350w_sup.htm#drivers
and download and install the latest and greatest drivers. Also make sure your machine is up to date.
Otherwise you may need ot take it in or...