Newer sound cards use Microsoft's Universal Audio Architecture (UAA) bus. This means that you usually need to install the UAA bus driver first, then the audio chipset driver.
If the sound card came with your system, go to the system manufacturer's website and download drivers for your model. For example, Gateway downloads at http://support.gateway.com/support/drivers/dlcenter.asp
Gateway has a pretty good download section, so you might be able to find what you need on your own. If you can provide more specifics about your computer and/or sound card, we can usually give more specific guidance to the correct downloads. For example, manufacturer, model, operating system, etc.
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