Question about Panasonic KX-TG6021 Cordless Phone

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Cannot call out or answer a call

I get a dialtone and hear the numbers dial but it never connects, dial tone just continues. Also when receiving a call, I cannot hear caller , but they can hear me. True for all three phones. (Used to work fine, just started happening a month ago.)

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  • 3 more comments 
  • Anonymous Feb 18, 2008

    on mute must get it off don't know how

  • Anonymous Mar 26, 2014

    If I press call button the phone is quiet - no ring tone (or caller if answering a call). But when I press the speaker key everything can be heared. It's as if it's switched off, the volume is turned up to max.

  • Anonymous Mar 30, 2014

    When i pickup phone to dial I hear too many beeps. How do I decrease the 3 of beeps before dialing my number?

  • Anonymous Mar 30, 2014

    When I pickup phone to dial i hear the dial tone but it beeps too many times. How do I decrease the number of beeps?

  • Anonymous Mar 30, 2014

    i cannot use my phone to call or to receive calls. there is no dial tone. I have followed all the instructions in the manual.

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  • 65 Answers

The only thing I can think of is you may be in the wrong dial mode. If you do not have touch tone service you will hear the tones but it will not connect. Try setting it to pulse and see if you can call out. Check you volume or see if the mute has been set. Have you tried a different phone? you might want to borrow a phone from a neighbor to see if it is a service problem or just your phone.

Posted on Feb 05, 2008

  • richard shaw Oct 09, 2012

    i have no setting for touch tone /pulse ?? - other non hands free phone works therefore presume problem with this phone only

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