Question about Canon MP610 Photo All-In-One Printer

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Canon MP610 I Live in Goa, India. I am a British ex pat and bought the printer 3 weeks ago. The machine stopped working after 9 prints of 6 x 4 pictures. The report I get is 'Cartridge not recognised.' The dealer gave me Canon, Indias freephone number. I live in smal town, population around 1500 and 3 miles from the nearest town. I am told that their onsite service cannot be offered as they have no agent in the area.(They have one 3 miles away.)and I must return the printer to tha supplier and they will visit his office to repair. This does not constitute onsite service. I am 72 yrs old and the machine in it's original packaging weighs 30KG plus. Too much for me to handle. Can you offer any suggestions. PS I payed IRs16000 for the machine,(Thats about $422)

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  • ratherdance Mar 02, 2008

    I have the same problem here in the US, an error message U140 saying that the "following ink tank cannot be recognized"  and showing the smaller Black cartridge # 8.   We've tried removing it, putting it back, restarting and the same error message keeps coming up.  

  • Anonymous Oct 22, 2008

    My paper feeder also will not feed paper through the printer..ARGG!!


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This is due to the cartridge. What happens is the chip goes faulty and the carriage unit can not read the chip so it doesnt know what is in the machine.

On the cartridges they have a serial number on the back of the cartridge if you hold it in the right light you will see it. The old version is 2xxx xxxx but the new version will start with a 3 or a 5. These cartridges should always work.

If you are funning refills then this would cause the problem as well.

As of where you live the only think i could say is to maybe look for a new cartridge and this should get rid of your fault.

Hope this helps

Posted on Oct 23, 2008

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