Question about HP Officejet Pro L7680 All-In-One Printer

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Carriage jam how to fix it?

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  • peacelady Mar 11, 2008

    Since I bought the L7680 2 months ago, about half of the time, the carriage begins to move when it begins printing a document and then an error message appears "unable to print document", it then prints just a line or two and then starts over on another page. Sometimes it will do this several more times and then eventually prints correctly or if not, I turn off and re-start the printer and that usually works.



    Also, even if it has printed a part of the job correctly, once it receives the error message it begins printing from the beginning (if i ask for 20 copies and 19 have been done correctly, the 20th gets an error message, it begins copying 20 copies again).

  • koob1 Mar 18, 2008

    carriage jam

    Now says paper jam

    No jam but can not clear message- turned on/off - even unplugged everything and then plugged everything in again -

    HELP

  • samcg Apr 10, 2008

    Carriage jamThe printer has a message(Open the print access door and clear the jam) There is no jam that I can see. Maybe looking in wrong place. Where is the print access door?

  • Anonymous May 15, 2008

    Carriage jamThe printer has a message(Open the print access door and clear the jam) There is no jam that I can see. Maybe looking in wrong place. Where is the print access door?

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Please perform the steps given in the webpage http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01389539&cc=us&lc=en&dlc=en&product=2512009

If the issue still persists, connect the printer directly to the walloutlet and then perform powercycle and semi-full reset.

Posted on May 26, 2008

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There are many of us who have L7680 problems-- on HP's site you'll see most relate to scanning. There are few, if any replies from HP. Like most of their products now, there is very, very little support and extremely high error rates because the stuff is dumped here from China. From printers to portable computers-- this company is now very from from where HP used to be years ago. It's an importer of shoddy goods with little support. My opinion but based on many HP products.

Posted on Mar 31, 2008

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The encoder strip may also be dirty, this causes the printer to believe that the carriage moves less than it actually does and tries to compensate by moving the carriage even further - slamming into the left side of the printer as a result.

Carefully leaning the encoder strip with a lint-free cloth wetted with luke warm water (it should not drip!) can fix this problem.

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