Question about Creative Labs Zen MicroPhoto MP3 Player

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Creative Zen Microphoto

The player freezes up after i turn it on. it freezes on the scree that says creative zen microphoto

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  • mike221 Feb 10, 2008

    my zen after i turn it on it shows zen microphoto and freezes up i tried everything and it still wont work

  • maxi love Feb 11, 2008

    my zen mictophoto starts but then freezes when it gets to the part that says creative on it!!!

  • Jea50 Feb 11, 2008

    That is exactly what mine is doing. I have tried resetting it and it just goes back to the Creative screen when turned on. My husband is going to re-install the firmware tonight so I will let you know if that helps any.

  • bonbonemma Feb 12, 2008

    my zen turns on and then comes on to a menu about clean-up and reboot, i then click clean up and it turns off!!! it then wont turn back on?

    its getting realyy annoying!

  • Anonymous Feb 15, 2008

    i have a creative zen micro photo 8gb

    it stops on the screen that says "Creative" wont even charge!!!!

    im to the point to where im just getting and ipod!!!!

  • Anonymous Feb 17, 2008

    freeze on creative screen

  • Viker Mar 18, 2008

    High, I've the same problem. Mine has the clicking sound for about 1 minute then stops.. PC doesn't read player either.. I've tried to reformat but the machine freezes.... Most sites I've visited say to reinstall firmware but how do you do that if the PC doesn't recoginize the player?????

  • down low Mar 22, 2008


  • Anonymous Apr 02, 2008

    freeze on all recovery mode options

  • dj3802 May 26, 2008

    yes we have the same problem with the zen microphoto

  • dj3802 May 26, 2008

    we have the same problem..... it freezes when we try to turn it on and it freezes when we go to the recovery mode and the computer wont recognize it so we could use some help plz

  • Anonymous Jun 10, 2008

    player is completely dead`,have replaced battery but has made nodifference. computer wont recognise it ,

  • Anonymous Jun 18, 2008

    it freeeeezes every time i turn it on..... even after i take the battery out and put it back

  • Anonymous Aug 01, 2008

    When I turn my Creative Zen Microphoto on, it freezes with the image of ZEN MICROPHOTO.

  • Gillian Pelham Aug 01, 2008

    my micro photo was dropped-=
    now will not do anything just stuck on creative screen.
    anyone help please?

  • Anonymous Aug 25, 2008

    once i turn it on it freezes on the screen that says creative.

  • Anonymous Aug 26, 2008

    my zen microphoto is now frozen. when i turn it on on creative appears and my computer won't recognize it. taken the batter out several times including over night and nothing.

  • Anonymous Sep 01, 2008

    Mine frezzes once im on the song and the i have to pull out the battery once i put it back in and turn on it says re-building liabrary then repeats the whole step ):

  • adr27 Sep 28, 2008

    i turn it on and it freezes with the screen CREATIVE

  • Anonymous Oct 29, 2008

    my creative zen freezes up at the creative logo. and when i try to reformat it it freezes any thing i do in the recovery menu it freezes



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My Zen Micro Photo stopped working a few months after I got it. It would load to the creative screen and get stuck and I could hear it making an awful sound. And my computer would no longer recognize it although it would charge. After trying all of Creative's tips for fixing it I gave up and put it in a box and forgot about. Skip ahead a few years, I found it and decided to try again.

After scouring the web for possible solutions the one that seemed to have the best probability of success was the "Caveman Method."
1) Take the battery out.
2) Give it 5 or 6 good whacks on the table
3) Put hold the power button down while inserting the battery to go in to recovery mode.
4) Run the clean app.
5) After it finishes running it will rebuild the library and work as it should.

Posted on May 02, 2009

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After you turn on the and the player stays on the 'Creative' screen, this is what you need to do. This worked for me (I saw this solution somewhere on line) take the battery out and hit the the player on something hard, put the battery back in and try to start it up. It took about 7-8 smacks to get it to work (I think I was being too gentle at first) but it did work. I was ready to get a new MP3 player but thought, what did i have to lose. There is a moving part inside that gets sucks and jarring the loose is fixes the problem. Hope this works for you. I have read this has woked for many people.

Posted on Nov 27, 2008

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Wow. Honestly i can't believed it worked. I just tried the Caveman Methode. Seriously just smack that mother on the table like 5 times, recover that ******, and clean em up.

Posted on Sep 07, 2009

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I had exactly the same problem and you are probably where the unit would turn on and freeze at the “Creative” introductory screen. You are probably not going to like the answer but you have one of two problem, i.e.;

(1) The motherboard has failed
(2) The hard-disk has failed

You can tell which one is at fault by listening to the device when you first turn it on and the “Creative” screen comes up. If the disk start to hum continually then it is the motherboard that is at fault and I am afraid that probably means the unit needs to go back to Creative as there is no easy way to repair this. If on the other hand you hear the disc repeatedly start to rotate and then stop after a few seconds then the hard-disk has failed. This can be replaced at quite a low cost.

The first thing to do is to take the unit apart. There are some very good videos on “You Tube” explaining how to do this. I used this one - . Once you have the hard-disk out then I managed to get a direct replacement for US$ 16.99 from a company in Hong Kong via E-Bay. This included all the shipping costs from Hong Kong to the UK. The company was “Dream Macys” - . I then carefully put the unit together again and reloaded the firmware from the Creative Zen website - and it now works fine again. I am currently loading the music back on to the disk……

Posted on Dec 14, 2008

Try this website

Posted on Oct 18, 2008

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Posted on Jan 02, 2017

  • 185 Answers

SOURCE: Creative Zen Microphoto

remove battery and fixit again and start again.

Posted on Aug 16, 2008

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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