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The passkey is 0000. If you have a problem, reset the headset. Turn the headset off and hold down the call button for 8 seconds until the headset flashes blue and red signaling that it is in pairing mode for the next 120 seconds. While the headset is in pairing mode, use the phone menu to search for Bluetooth devices and select "220Plantronics." (If the headset is already listed in the Bluetooth menu, delete it before searching to pair the device.) When prompted for a passkey, enter 0000. Headset will falsh blue when paired successfully.