Our machine is unable to receive faxes. The screen reads "FaxTel". We have a dedicated line to the fax. The paper is full and there are no jams and nothing appears in memory. I have disconnected all the lines and power cord and reconnected with no success. What do you suggest?
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Make sure that the telephone line from the wall is plugged into "LINE" and not "PHONE" on the fax machine. You might also call the fax number from a different phone to see if you can hear the fax tones.
That's not even a coherent response. Even analog phones go from an analog signal from your home, to a digital signal at the carrier, to an analog signal at the recipients end. It all goes digital at some point.
Fax machines work fine with a digital phone. The baud rate may need to be lowered in some cases, but working for a cable company, I've personally worked with hundreds of fax machines that work just fine.
Try lowering the baud rate and/or using a DSL filter if you are having problems. If you are unable to find the baud rate or speed setting on your fax, you may want to contact Canon to find out how.
How to Set the Receive Mode (MF4140/MF4150)
1. Press [Additional Functions].
2. Use [Left cursor] or [Right cursor] to select [FAX SETTINGS], then press [OK].
3. Use [Left cursor] or [Right cursor] to select [RX SETTINGS], then press [OK].
4. Use [Left cursor] or [Right cursor] to select [RX MODE], then press [OK].
5. Use [Left cursor] or [Right cursor] to select the receive mode, then press [OK].
[FaxOnly]: Answers all calls as faxes and disconnects voice calls.
[AnsMode]: Receives faxes automatically and records voice messages.
[NET SWITCH]: Distinguishes between fax and voice calls.
[FaxTel]: Switches between fax and voice calls automatically.
[MANUAL]: Does not answer any calls. You have to manually receive faxes.
a. For [FaxTel] or [MANUAL], make sure the optional handset or an external telephone is connected to the machine.
b. For [AnsMode], make sure an answering machine is connected to the machine.
c. The [NET SWITCH] mode is available for certain countries only and requires subscription to a network switch service.
6. Press [Stop/Reset] to return to the standby mode.
To send a fax you do not need to enter anything into your fax. You have to make sure that you connect the telephone line to it's desgnated connector. You dial a number to send as if you are calling form a normal phone. If you ever get a ringing tone press start. You can enter any data trough the data registration after you make sure your fax is functioning properly.
Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.
Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.