Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Vision M - unable to connect to ANY PC or Xbox

Hi. My Zen Vision M is suddenly unable to be recognised by my computer, my laptop and my Xbox 360 Elite. Everything was working fine up until about 2 weeks ago. I have bought new USB cables, uninstalled and re-installed Windows Media Player 11, unistalled and re-installed the Zen software and still there it isn't recognised. When it is connected, it is charging but not recognised. I have been into system and is not recognised there either. I am using Windows XP. PLEASE help if you know how of any solutions. Thanks

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  • scallywag36 Oct 13, 2008


    I have a Zen Vision:M running v1.62.02e

    Like some other people, I cannot connect it to my PC (Vista) worked fine previously. Also will not be recognised by a couple of other PCs (running XP). Tried uninstalling the USB controllers, also downloading and running the MP£ recovery tool from the Creative web-site. All efforts result in the thing just not being recognised... HELP! (also tried new USB cables, and alternative USB ports etc).

    Registry has been cleaned with PCTools Registry Mechanic v8.

    Now I am really stumped....

  • Anonymous Dec 15, 2008

    I have the same problem, the player plays music fine but I cannot add any new music. I have been in touch with creative and have been told that it will cost £47 to repair. as it is only 19 months old and cost £150 I don`t think I`ll bother.The repair is only guaranteed for 30 days. I have a vision m 30gb

  • aikennwee Mar 02, 2009

    I have been using creative zen vision M for more than a year now. No problems. I just got a new laptop with XP sp2 installed. I can charge it. But it cannot sync. I use win media player 10 too.

  • Anonymous May 05, 2009

    i connected my zvm 60gb to pc pentium 2 the motherboard of my combuter broke down and zvm frozen i solved that by recovery mode but became unnable to be detected by any pc nothing work just battery icon is flashing help i'm goining crazy

  • Anonymous May 09, 2009

    my zen is not recognising it and i jus got it



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How to make Creative vision m, find the computer.

Connect your creative with U. S. B. cable.
Go to my computer, click on right button on mouse go to properties, click on hardware tab, click on device manager button , scrawled to creative logo press on right button on mouse and press on update drives. This worked for me on both of my computers now I can charge my creative and transfer of the files to it with no problems.

Good luck.

Posted on Apr 12, 2009

  • trasigt Apr 12, 2009



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I have the same problem. My Zen M Vision can`t sync with any PC with USB. But can charge with adapter. After searching on the internet. I have found the solution. Replace the USB Cable with a new one. And just like that my problem is solved. Thanks to Forum.

Posted on Jan 26, 2009

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If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall, reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfixIf that doesn't fix it try the USB cable
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

Posted on Feb 01, 2008

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Posted on Jan 02, 2017

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1 Answer

My PC can't seem to recognise my Creative Zen Vision M 30gb anymore. It has been working fine but today nothing doing. The display on the device says it is docking when I plug into PC but PC says it is not...

What you have to reset is the PC, not the Zen.

Try unplugging the PC AC cord for ten-fifteen minutes. This will drain power and get rid of electrostatic charges accumulating on USB connector contacts.

If that does not work, check USB status in device manager, and test the Zen with a different cable. Also test the unit on a different computer.

Aug 14, 2009 | Creative Labs ZEN Vision:M Digital Media...

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I can't download the music to my mp3 coz the computer doesn't recognise the player, says player no conected...

Support fo Zen Vision M on this site:

Fill in a topic like "recognise" or "detected" in
the Knowledgebase Solutions bar
and have a search with the icon on the right side of the phrase

There are also links for downloads like:
1. manuals: to get a total guide
2. software: to get software for synchronizing your PC with the player
3. firmware: to get the newest software on your player
[note 3. !!!: all data/songs will be erased after a firmware upgrade ]

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

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My creative zen won't turn on it's vision m 30 gb and when you plug it in all it dose is flash It doesn't pop up or even say anything in my computer PLEASE HELP

I am unable to reset my ZEN Vision M player. It will not even connect with my computer and the battery is completely dead. Is there a solution?

Jul 03, 2009 | Creative Labs ZEN Vision:M Digital Media...

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Unable to connect Zen to my Toshiba Laptop The Laptop does not show that Zen is connected & I therefore cannot download music on to Zen. Please help & e-mail solution to:

if it doesn't connect to the computer or doesn't charge even after a reset (press button on bottom with paper clip) you most likely have a broken logic board. there is a creative zen repair guide, if you want to try to replace it yourself. part is on ebay.

Apr 26, 2009 | Creative Labs ZEN Vision:M Digital Media...

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Creative Zen Vision M stuck when turning on.

If it is under warranty, get it replaced. The firmware is corrupted and unless the computer recognises it, you can't restore the firmware. If you can get it to come up to the maintenance menu you may be able to reset the player.

Best wishes

Jan 31, 2009 | Creative Labs ZEN Vision:M Digital Media...

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My PC doesn't recognize my ZEN Vision:M

Make sure you get creative media player organizer 5 and what ever else you need.. You need to go here =


Jun 09, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

PC wont recognize my MP3

i finally fixed it!!!

//To format zen = 1.Detach the player from the PC and power the unit off.
2.Slide the Power switch towards the power icon and hold the switch.
3.Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
4.Release the Power button when the Recovery Mode appears.
5.Select Format (All) and select Yes to format the player.
6.After the player has finished formatting, select Reboot.
7.Retransfer the tracks to the player.

after formatting it again press reboot and pkug into comp and it works!!!

Mar 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

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My computer and zen not mixing!

First try different usb port
then different computer if you have one
make sure you have media player 11
remove the usb drivers and reboot and let the computer reinstall them

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