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Tomtom go 720 won't start up

MY tomtom go 720 was working fine. Now, when I power it on, I get a picture of the tomtom unit on a green and white background, and then nothing else will happen. I cannot connect it to my computer. I have tried resetting with a paper clip, and this hasn't helped. Any ideas?

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  • Cath271 Jan 31, 2008

    This hasn't worked. Under my computer, when I click on the removable drives, it says 'insert disk into drive x' - I don't think my computer is able to see the Tomtom.

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  • Master
  • 4,402 Answers

Leave on charge for two hours, then if you have a sd card take the SD card out, hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds.
STEP 1
Connect your TomTom to your
computer True True (``````````` (``````````` 0 95250 95250 Tomtom go 720 won't start up - clip_image002.gif via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
STEP 2
Format your Tomtom via MY Computer.
STEP 3
Copy the Yellow Folders from the
backup True True (``````````` (``````````` 0 95250 95250 clip_image002.gif you made in STEP 1 back to the TomTom.
STEP 4
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.

Posted on Jan 31, 2008

  • Cary Farah
    Cary Farah Feb 01, 2008

    If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.


    go to my computer > click on hardware tab >

    click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers

    (write these down just in case it cant find them)

    right click on them and uninstall, reboot let windows reinstall them



    Also told Microsoft hotfix causes this problem try uninstalling the last hotfixIf that doesn't fix it try the USB cable



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Posted on Jan 02, 2017

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STEP 1

Connect your TomTom to your computer via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).

Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.

You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.

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Copy the Yellow Folders from the backup you made in STEP 1 back to the TomTom.

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