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I have replaced the motor coupler on my Kenmore 110.91521210 washer.

I have the whole thing back together, and plugged it in to check that it's working, but now the agitator is moving, but the basket isn't spinning when I turn on the spin cycle. Did I do something wrong?

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  • travelgenie Feb 01, 2008

    yes, it was. there were black rubber shavings all over and the holes were torn through.

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  • 283 Answers

Was the original coupler bad?

Posted on Jan 31, 2008

  • GORDON'S APPLIANCE SERVICE

    check the lid switch. You should hear a click when you lower the lid

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2 Answers

Will not spin


Probably needs new carbon brushes, these are usually easy to find on the internet

Apr 20, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

I had just replaced coupler on my kenmore top load model 23832100 becouse it had broke during spin cycle now every thing work except spin


First, see the Sears parts list for your washer: (Always a good thing to have)

http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-Parts/Washer-Parts/Model-11023832100/0582/0153200?searchedModel=23832100&blt=

Next, see the following Whirlpool / Kenmore Service Manual for these washers:

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


The first thing to check is:: Are you sure that you re-connected the Lid Switch. You have to disconnect the switch in order to pull the cabinet to get to the Motor coupler and (I've done it) you may have forgotten to re-plug the switch.

I'd also check to verify that the coupler is in place correctly.

Since very few "expensive" things go wrong with these washers, If the switch is in place, the motor coupler is fine and it fills, agitates and drains OK, the problem MAY be the "Neutral Drain Assembly" in the gearcase. It's an inexpensive but messy fix.

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

When ours had a similar problem, we looked at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) and noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 15Oz of gear oil (auto parts store) , remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

Jan 16, 2011 | Kenmore 15864/15862 Top Load Washer

1 Answer

Kennmore 70 series, very old washer,. I need to replace the belt. do you need to tale the whole thing apart to get to it? we have the back off and it looks like you have to take the drum and motor...


Based on the stock numbers that you posed your question with, neither of these models use a belt.

Most kenmore top load, direct drive washers use a Motor Coupler instead of a belt.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Nov 14, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

Kenmore Elite washer wont spin


First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.20932992

See the section on the motor and transmission.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft.

Between them is a rubber piece with six holes. The power from the motor is transmitted through the rubber piece to the transmission.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning. This may be the baseball in spokes sound (the plastic prongs clicking together.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Oct 14, 2009 | Kenmore Washing Machines

1 Answer

Kenmore Washer hums during spin cycle


Either the bearings are frozen, or motor is weakening and has hard turning belt and tub/agitiator

Sep 15, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

The drum is not spinning. I hear a noise like when you stick something in your bike spokes.


Assuming that this is a Kenmore / Whirlpool top loader with a direct drive system, the first thing to check is the motor coupling.

The transmission and motor have plastic parts that connect through a rubber coupling.

pd_0026_110_285753a?$pddetailsth$ #13 on diagram Coupling, motor and isolation Number:661560Substitution:285753A $18.50 If the coupler rubber piece wears out, the pins on the motor and transmission sides will rub together making the sound.

If the coupler looks good the problem is likely in the transmission.


Sep 10, 2009 | Kenmore 22422 Top Load Washer

1 Answer

Washer won't spin


Hello Friend, Your solution is very simple. You need to replace the motor coupler. It's easy to replace the motor coupler on your machine. First, remove the two screws that hold control panel in place and tilt back exposing the two metal clips that hold the cabinet in place. You will see some wires plugged into the cabinet, just unplug them. There are two clips, one on each side. Just pop these clips off and lift cabinet slightly from back and tilt forward. At this point you will be able to completely remove the cabinet. Once you have cabinet removed just set it aside. Now, just lay the washer on it's back. At this point you will see the water pump, motor, and transmission. Remove the pump by snapping off the two spring clips. The pump will slide right off the motor shaft. Now, remove the two screws that hold the two spring clips attached to motor. Unplug all the wires etc. and then snap the metal clips off motor. Lift motor straight up, it should slide right off. Now you will see the motor coupler. Half of the coupler is on the transmission shaft and the other half is on the motor shaft. There is a rubber center connector ring that connects the two together. Just remove the old coupler pieces by prying under them with slotted screwdriver and replace with new ones. Re-assymble the washer and the problem you are encountering should be solved. Happy to help, Tim.

Jun 27, 2009 | Kenmore Washing Machines

1 Answer

70 series Kenmore model 110 24712300 c40619231 type 111 The water fills the washer, but the agitator does not work and the spin cycle does not work. I would like it very much if someone could tell me what...


Hello Friend, Your solution is very simple. You need to replace the motor coupler. It's easy to replace the motor coupler on your machine. First, remove the two screws that hold control panel in place and tilt back exposing the two metal clips that hold the cabinet in place. You will see some wires plugged into the cabinet, just unplug them. There are two clips, one on each side. Just pop these clips off and lift cabinet slightly from back and tilt forward. At this point you will be able to completely remove the cabinet. Once you have cabinet removed just set it aside. Now, just lay the washer on it's back. At this point you will see the water pump, motor, and transmission. Remove the pump by snapping off the two spring clips. The pump will slide right off the motor shaft. Now, remove the two screws that hold the two spring clips attached to motor. Unplug all the wires etc. and then snap the metal clips off motor. Lift motor straight up, it should slide right off. Now you will see the motor coupler. Half of the coupler is on the transmission shaft and the other half is on the motor shaft. There is a rubber center connector ring that connects the two together. Just remove the old coupler pieces by prying under them with slotted screwdriver and replace with new ones. Re-assymble the washer and the problem you are encountering should be solved. Happy to help, Tim.

Jun 24, 2009 | Kenmore 22422 Top Load Washer

1 Answer

Will not agitate or spin


Hello Friend, Your solution is very simple. You need to replace the motor coupler. It's easy to replace the motor coupler on your machine. First, remove the two screws that hold control panel in place and tilt back exposing the two metal clips that hold the cabinet in place. You will see some wires plugged into the cabinet, just unplug them. There are two clips, one on each side. Just pop these clips off and lift cabinet slightly from back and tilt forward. At this point you will be able to completely remove the cabinet. Once you have cabinet removed just set it aside. Now, just lay the washer on it's back. At this point you will see the water pump, motor, and transmission. Remove the pump by snapping off the two spring clips. The pump will slide right off the motor shaft. Now, remove the two screws that hold the two spring clips attached to motor. Unplug all the wires etc. and then snap the metal clips off motor. Lift motor straight up, it should slide right off. Now you will see the motor coupler. Half of the coupler is on the transmission shaft and the other half is on the motor shaft. There is a rubber center connector ring that connects the two together. Just remove the old coupler pieces by prying under them with slotted screwdriver and replace with new ones. Re-assymble the washer and the problem you are encountering should be solved. Happy to help, Tim.

Mar 19, 2009 | Kenmore 3.2 cu. ft. Plus Top Load Washer

1 Answer

Kenmore Washer-coupling replaced-


Be sure that when you replaced the coupler, that you tapped on the rear (transmission) coupler. Take a long extension and a 9/16" socket and tap it until the shaft is flush with the inside of the coupler. Also, we have found that sometimes shaved rubber from the old coupler isnt rubbing or fell down in the area. Also, if you have it back out, be sure your new coupler doesnt show wear already. That would be an indication of a bad transmission, basket drive, or drum block.

Sep 05, 2007 | Maytag Neptune MAH5500B Front Load Washer

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