Question about Umax Astra 3400 Flatbed Scanner

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Installation challenge I bought an Astra3400 on Ebay and came in original box with full doc. and installation CDs including a cd with patch for Windows XP. I am having challenges installing it. The installation cd is vs 3.70 After following all the steps to install, I get the following error- "LoadfileC:\\Windows\VUD32DLL error" I did a search and the file is there. When I do a "Test" I get - "scanner link fail 'UD DLL not found" When I go to my Control Panel the scanner shows in my list of hardware and when I do Test from there, it says "your imaging device successfully completed the diagnostic test" When I click on Vista Access - two items are missing from the drop down menu - "Push Button Fonfiguration" and "Lamp On/Off Control" I completely uninstalled and then started from scratch with the same results. I am now getting a message at Startup - "Shell_NotifyIcon failed" and when trying to Hibernate - "Device driver for the 'Standard 101/102 key or MS Natural PS/2 keyboard' device is preventing the machine from entering hiberntion. I hope you can help - I'm ready to uninstall and chuck the thing in the garbage. (frustration point) Thanks for any suggestion you may have. Mo2

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  • Mo2vated Feb 03, 2008

    Did all those - no change!

  • Mo2vated Feb 09, 2008

    My computer HAS XP operating system and the patch is an upgrade to XP. I have decided that this is not worth the time and effort to try tofix as none of the solutions have worked. Time is money and my time is better spent on my business --www.mo2vatedmarketing.com therefore I have totally uninstalled it and will buy a new scanner and give this one away to someone who does not have XP. Thanks anyway

  • Mo2vated Feb 09, 2008

    I do not have Vista system, I have XP and the installation patch is for XP so it should have been compatible. The name of the scan program is Vista Scan not to be confused with the Vista system. I have decided that this scanner is not work the time and effort to get it to work. Time is money and I need to focus on my business and I need my computer (working well) for it-- www.mo2vatedmarketing.com Therefore I have totally uninstalled the scanner software. Thanks for trying.

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It sounds more like a software conflict or corruption probably in your registry than it does a hardware malfunction. However i found drivers at the following site i'm not sure if they're updated from what you have but i would try and see if these work.

If the problem still persists go to START click RUN type CMD and hit enter. After the "dos" window appears type in chkdsk /r and hit enter it will ask if you want the next scan completed on restart type Y for yes and hit enter. Now after rebooting your computer xp will try to restore file locations and even corrupt files it has fixed a few problems similar to yours. Hopefully this helps.


Oh and last but not least also try replacing just the .DLL file you're having trouble with if the problem still isn't corrected after doing the above. The link to replacing the .DLL file is below.
http://www.dlldll.com/vud32.dll_download.html

Posted on Jan 31, 2008

  • Alex Webster Jan 31, 2008

    Sorry i forgot to paste the website in after the first paragraph. It's right here.

    http://www.driverskit.com/freedownload/S...

    those are the drivers and they are version 3.75 so they're updated from what is on your disk.

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Hope this link helps you.

Posted on Jan 31, 2008

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  • dewan nafees ahmed Feb 04, 2008

    do one thing. take that scanner to some friends system with XP operating system and try in it. this will let you sort out the problem.

  • dewan nafees ahmed Feb 05, 2008

    any solution worked?

  • dewan nafees ahmed Feb 07, 2008

    what happened?

  • dewan nafees ahmed Feb 07, 2008

    please rate...

  • dewan nafees ahmed Feb 07, 2008

    what happened?

  • dewan nafees ahmed Feb 08, 2008

    i think thread will be closed..

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Cus ethis aint made for vista ok xp only

Posted on Jan 31, 2008

  • nick helpap
    nick helpap Jan 31, 2008

    u need vista drivers wich they dont make for this model so juust keep this for old computer with xp get new all in one scannn print lexmark 29 at wallmart

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