Question about Lexmark E320 Laser Printer

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Lexmark e320 thumping on feed

My lexmark e320 is making a big click/thump when the paper is trying to feed. The paper won't feed and it sounds like the big gray feeder foot/wheel is sticking or something. It registers load paper, but reloading or turning on/off doesn't help. When the paper tries to feed again it thumps.

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  • kspitz2 Feb 22, 2009

    E232 starts to feed the paper and then stops with paper light shining. when I open the drawer the paper is curled - it started to feed then stops

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Hi,
The printer may report load paper when there is enough paper present in the feeder, however this could be due to number of reasons such as if there is something which is blocking the paper to flow through the feeder anything for example, some foreign martial like a pen or a pencil, please find few steps below to fix this issue.

1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets are not exciding the required number limit.
5. Adjust the paper feeder guide to the sheet size.
6. Disconnect the printer power cord as well as the printer cable form the printer.
7. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridge and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
8. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.
9. Try to rotate the wheel inside the feeder if you can reach it, to ensue that it is free enough to pull the paper.
10. Try printing with having only one sheet in the feeder and check if it does work.


Should you require any further assistance regarding the printer or even any other compute related issue please feel free to contact me I will be more than glad to assist you.

Regards

Malik Khan

Posted on Jan 31, 2008

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Clicking noise


Check the printer thoroughly for any small pieces of paper caught on a roller in the printer. If your printer is making a grinding noise, you may have a loose gear or roller in the printer.


If the noises started shortly after you installed a toner cartridge, turn off the printer and pull out this toner cartridge. Look up into the printer where this toner went. Make sure that both the charge roller and the transfer roller are still seated in the printer properly.


  • The charge roller is a tan-colored or gray roller attached to the inside of your top lid. Remove the toner cartridge from your printer. Close the top lid halfway with the cartridge still out. You will see the charge roller come down as you lower the top lid. Make sure that the charge roller is installed correctly within the two black arms on each end and that the roller does spin freely.

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  • When you have checked the charge roller and the transfer roller, look around inside the printer. See if you can find any rollers that look loose or broken inside. Also look for any loose shreds of paper. If you do find a loose or broken part, you printer will probably require service to fix the problem.

If the rollers look fine, go ahead and reinstall the toner cartridge. If the squeaking/grinding noise continues and none of the rollers looks out of place, try swapping out the toner cartridge. There is a small chance that the toner cartridge is causing the squeaking/grinding noise. If you have any extra toner cartridges in stock, try another toner cartridge and see if that clears up the noise. If you have another working printer of the same model, try swapping the toner cartridges. See if the problem follows the toner cartridge or stays with the printer.
If replacing the cartridge does not cause the noises to go away, there are a few other things you can do to help pinpoint the source of the noise.


If the noise continues on the main printer, try opening the rear exit door while printing. See if you can tell if the grinding noise might be coming from one of those rear exit rollers/gears. If it does sound like it is coming from the rear of the printer, again look for any loose or broken part or any small pieces of paper.


If you have added any additional feed options (like a tray 2 or 3 option, duplex option, or envelope feeder), please remove these options. Try printing a few prints without these feed options attached. This will eliminate one of the feed options as the cause. If the noise goes away when you remove the options, reattach them one at a time. If the noise returns on one specific option, a roller or gear on that option may be the cause of the noise.


Is your printer making a rhythmic THUMP - THUMP - THUMP - THUMP noise when printing? This noise is a side-effect of a feature called Envelope Enhance. The Envelope Enhance feature is built into the fuser unit of the printer to help keep envelopes from wrinkling. This sound is perfectly safe and normal if the printer is printing on envelopes.

If none of the above fixes eliminates the noise, the printer will probably need service to return it to working condition.


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