Question about GE Wireless Optical Mouse

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GE Wireless "Malfunction" "Unknown Device"

I have a GE Wireless 97990 rev.5 that works quite well untill about 20 mins ago. it just up and stops working. so i thnk ill just unplug the usb and plug it back in, still nothing, i changed the batteries still nothing i restarted the computer still nothing, but it says when i plug it in it says "One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it." what do i do now this is the first time its doen this usb device not recognized thing.

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Does the mouse and/or keyboard have a "connect" button on the bottom of either? Try restarting your PC, then, if you have installed new batteries, and the mouse/keyboard is still not connected, try the "Connect" button if any.

Posted on Jan 01, 2010

  • lam2988 Jul 30, 2014

    if your pc is not recognizing it you may need to up load the drivers once more that did it for my mouse.

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1 Answer

Install ge wireless optical mouse 97990 rev 4


You need to install the radio receiver to the computer via usb. then sync the devices. Usually a button on the receiver or mouse should do it.

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I have had this GE 97990 optical mouse for awhile now and it just stopped working. I changed batteries but nothing. Not sure exactly how to re-sync. What do I do, and what do I do if the re-sync doesn't...


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Remove the batteries. Remove the receiver from the PC. Reinsert and try to link them again.

Aug 31, 2009 | GE Wireless Optical Mouse

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Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it to Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Jan 30, 2009 | GE Wireless Optical Mouse

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You need to plug in the USB reciever load windows till desktop appears, hold down the reciever button until it flashs then quickly turn over mouse and press connect button in. and you should see the reciever flicker, and it should start working. if it dont try swapping the batterys as they dont last long...and repeating the same process Hope this helps John

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GE Wireless mouse 97990 Rev 4 stopped working


From the Jasco website, some other options to try: Batteries: Tracking can be affected by low or dead batteries. Try replacing the batteries with a fresh set and test the tracking. Although you can use rechargeable batteries, alkaline batteries have been found to have the longest battery life. Interference with other electrical products: Other electrical devices may interfere with the radio signal that the mouse uses to communicate with the receiver. Try placing the receiver in a different location, away from the monitor, zip drives, and other electrical devices. Also, try rotating the receiver so it is on its side (or back). Range of the receiver: GE cordless pointing devices can transmit a signal up to 2 meters (appr 6 ft). Make sure the receiver and mouse are within the 2 meters of each other.

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