Question about Microsoft Wireless Laser Desktop 7000 Keyboard and Mouse

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Microsoft Wireless Laser Mouse 7000 'sticking' issue

Purchased the Microsoft 7000 Desktop and the keyboards works a dream but the mouse is a nightmare as the mouse cursor constantly 'sticks'.

I can be using the mouse for a while then all of a sudden it is almost like the connection to it disappears and I have to wave it around for a few seconds before it works again. This happens constantly and at differing periods.

I have contatced Microsoft but their advice is very basic at the moment and I have already tried their solutions. The below is some of the things I have tried to find out where the issue could be but with no luck:
1. Changed the battery.
2. Tried the 'paper around the battery' solution that seems to affect these models but as my mouse charges fine with no issues this didn't help.
3. Moved the wireless router further from the mouse but no impact (keyboard is nearer to the router than the mouse and it works perfectly.
4. Updated the mouse software to the most up to date for my Vista 64 bit OS.
5. Tried the mouse on different surfaces but no major change in performance.
6. Re-connected the device numerous times but no change.
7. Checked that the mouse works via the recommended Microsoft solution (can't remember how this was done but when I called the box up the buttons and the cursor moved fine to confirm that the mouse isn't defective).
I have searched the net for advice but can't see any major issues that match mine. I am currently waiting for Microsoft to get back to me with any further suggestions. The only additional information is that I am running on slightly out of date nvidia graphics drivers as the up to date ones cause my system to blue screen crash so am unsure whether this would have any affect?

Can anyone think of any solutions?

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  • paul1224 Jan 01, 2010

    I have tried it on a good quality mouse mat and just on my wooden desk. Both surfaces have not changed the performance in any way.

  • paul1224 Jan 01, 2010

    I have tried it on a good quality mouse mat and just on my wooden desk, neither surface has seen any change in the problems.

  • paul1224 Jan 02, 2010

    My PC isn't running a huge amount of processes and is quite new and lightweight on the applications that I run.

    I have turned off the wifi connection but still the mouse persists with the erratic nature so this isn't the issue.

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You did not say what type of surfaces you tried. For example, a laser mouse with no ball in it, will not ever work right on a glass table top. And texture has nothing to do with it either, so putting a pure white sheet of paper under it won't help either. The best is to find something with a nice fine pattern on it. Something rough works better than something smooth, but only because texture indirectly causes a dark pattern.

Posted on Jan 01, 2010

  • Kirk Augustin
    Kirk Augustin Jan 02, 2010

    Borrow a mouse that plugs into the din connector, switch over to that for awhile.
    It could be that your system is just really overloaded with activity and background tasks or something.

    Make sure there is not something else near by that is sending confusing signals on the same frequencies. For example, turn off any Wifi devices.


  • Kirk Augustin
    Kirk Augustin Jan 02, 2010

    Try taking it back where you bought it, and let them try it on a different computer. If it is defective, it should show up then.

    But there is still the possibility that you are not using the right driver.
    That is because by going over the wireless, and then through the USB port, it is possible the computer has misidentified it. So look at the devices, to be sure the computer thinks it is the one it really is.


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I'm having a similar issue with the keyboard. At times it will just hang and be completely unresponsive. Changed the batteries to no avail. What seems to work is when I hold the keyboard right next to the transciever. What's interesting is that I've owned the keyboard for a few years but the problem just popped up a few weeks (months?) ago -- I'm wondering if a driver update did this.

Posted on Oct 08, 2014

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I am having the exact same issue. The internet is totally unhelpful.

Posted on Aug 21, 2014

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