Question about Microsoft Wireless Laser Desktop 7000 Keyboard and Mouse
Purchased the Microsoft 7000 Desktop and the keyboards works a dream but the mouse is a nightmare as the mouse cursor constantly 'sticks'.
I can be using the mouse for a while then all of a sudden it is almost like the connection to it disappears and I have to wave it around for a few seconds before it works again. This happens constantly and at differing periods.
I have contatced Microsoft but their advice is very basic at the moment and I have already tried their solutions. The below is some of the things I have tried to find out where the issue could be but with no luck:
1. Changed the battery.
2. Tried the 'paper around the battery' solution that seems to affect these models but as my mouse charges fine with no issues this didn't help.
3. Moved the wireless router further from the mouse but no impact (keyboard is nearer to the router than the mouse and it works perfectly.
4. Updated the mouse software to the most up to date for my Vista 64 bit OS.
5. Tried the mouse on different surfaces but no major change in performance.
6. Re-connected the device numerous times but no change.
7. Checked that the mouse works via the recommended Microsoft solution (can't remember how this was done but when I called the box up the buttons and the cursor moved fine to confirm that the mouse isn't defective).
I have searched the net for advice but can't see any major issues that match mine. I am currently waiting for Microsoft to get back to me with any further suggestions. The only additional information is that I am running on slightly out of date nvidia graphics drivers as the up to date ones cause my system to blue screen crash so am unsure whether this would have any affect?
Can anyone think of any solutions?
You did not say what type of surfaces you tried. For example, a laser mouse with no ball in it, will not ever work right on a glass table top. And texture has nothing to do with it either, so putting a pure white sheet of paper under it won't help either. The best is to find something with a nice fine pattern on it. Something rough works better than something smooth, but only because texture indirectly causes a dark pattern.
Posted on Jan 01, 2010
I'm having a similar issue with the keyboard. At times it will just hang and be completely unresponsive. Changed the batteries to no avail. What seems to work is when I hold the keyboard right next to the transciever. What's interesting is that I've owned the keyboard for a few years but the problem just popped up a few weeks (months?) ago -- I'm wondering if a driver update did this.
Posted on Oct 08, 2014
I am having the exact same issue. The internet is totally unhelpful.
Posted on Aug 21, 2014
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Dec 13, 2014 | Microsoft Wireless Entertainment Desktop...
Mar 22, 2011 | Microsoft Wireless Entertainment Desktop...
Sep 11, 2010 | Microsoft Wireless Laser Mouse 7000
May 04, 2010 | Microsoft Wireless Laser Desktop 7000...
Mar 20, 2010 | Microsoft Wireless Notebook Optical Mouse...
Jan 17, 2010 | Microsoft Wireless Laser Desktop 6000...
Dec 20, 2009 | Microsoft Wireless Laser Mouse 7000
Sep 12, 2009 | Microsoft Wireless Notebook Optical Mouse...
May 10, 2017 | Microsoft Wireless Laser Desktop 7000...
Jun 21, 2011 | Microsoft Wireless Laser Desktop 7000...
792 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: