Question about Dell 942 All-In-One InkJet Printer

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Dell 942 All-In-One InkJet paper jam

The message "paper jam" keeps appearing, even though i have manually been able to run paper through and there seems to be nothing jamming the machine (although there was).even with no paper loaded, the message appears.makes me think it may be a software problem?

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Hi,

Paper jams can be real or false. The all-in-one may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. Up-grading the printer firmware could also fix this kind of issue, however I would appreciate if you try the steps below before you up-grade the printer firmware.
To fix the paper Jam errors please try the following steps:
1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets set does not exceed the required limit.
5. Disconnect the printer power cord as well as the printer cable form the printer.
6. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridges and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
7. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.

If the above mentioned steps do not fix the issue please up-grade the printer firmware form the Support.dell.com web site. However make sure that you do not turn off either your printer or computer when you are downloading and installing the printer firmware.
Alternately you can also try to download the and install the printer drives form the support site if the paper jam message is being displayed on the computer’s screen but not on the printer’s LCD screen.

Should you require any further assistance regarding the printer or even any other computer related issue please feel free to contact me I will be more than glad to assist you.

Regards

Malik Khan

Posted on Jan 31, 2008

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give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
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  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



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try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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Hi,

Paper jams can be real or false. The all-in-one may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. Up-grading the printer firmware could also fix this kind of issue, however I would appreciate if you try the steps below before you up-grade the printer firmware.
To fix the paper Jam errors please try the following steps:
1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets set does not exceed the required limit.
5. Disconnect the printer power cord as well as the printer cable form the printer.
6. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridges and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
7. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.

If the above mentioned steps do not fix the issue please up-grade the printer firmware form the Support.dell.com web site. However make sure that you do not turn off either your printer or computer when you are downloading and installing the printer firmware.
Alternately you can also try to download the and install the printer drives form the support site if the paper jam message is being displayed on the computer’s screen but not on the printer’s LCD screen.

Should you require any further assistance regarding the printer or even any other computer related issue please feel free to contact me I will be more than glad to assist you.

Regards

Malik Khan

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