Question about Dell 942 All-In-One InkJet Printer

3 Answers

Dell photo printer 942 all in one paper jam

The message paper jam keeps appearing on the printer, even though i have manually run sheets of paper through and it seems to be working fine, which makes me think it could acually be a software problem?

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  • Lulis May 01, 2008

    I printed one sheet today and it worked fine. I put in the second sheet to print and that's when the paper jam appeared. I tried shaking the 942 Dell Printer upside down, unplugging and plugging and still nothing. There's absolutely nothing stuck. How can I get the printer to work again? Help what else can I do?

  • Anonymous Sep 06, 2008

    Paper Jam is displayed on printer monitor and and after pressing SELCT as instructed to the printer returns to Paper Jam mode. Checked inside and unplugged pirnter without and change.

  • Anonymous Sep 12, 2008

    Same problem, paper goes through but the jam message keeps coming up.

  • wnfletcher24 Nov 21, 2008

    i have the same problem i,ve re installed software no fix still have paper jam

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3 Answers

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Hi,

Paper jams can be real or false. The all-in-one may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. Up-grading the printer firmware could also fix this kind of issue, however I would appreciate if you try the steps below before you up-grade the printer firmware.
To fix the paper Jam errors please try the following steps:
1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets set does not exceed the required limit.
5. Disconnect the printer power cord as well as the printer cable form the printer.
6. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridges and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
7. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.

If the above mentioned steps do not fix the issue please up-grade the printer firmware form the Support.dell.com web site. However make sure that you do not turn off either your printer or computer when you are downloading and installing the printer firmware.
Alternately you can also try to download the and install the printer drives form the support site if the paper jam message is being displayed on the computer’s screen but not on the printer’s LCD screen.

Should you require any further assistance regarding the printer or even any other computer related issue please feel free to contact me I will be more than glad to assist you.

Regards

Malik Khan

Posted on Jan 31, 2008

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**** u

Posted on Dec 30, 2008

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I have lost my cd for the printer and i uninstall it off my computer now i cant fine it does anyone know how i can get my printer back up aging

Posted on Oct 08, 2008

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1 Answer

I keep getting a paper jam error


Hi M,

It usually means there is a "PAPER JAM" Check in paper feed that there is not a small torn piece of paper still in the printer. The sensor will still recognize this as a PAPER JAM even though there does not appear to be a sheet of paper in the printer. Good Luck.


Jack :}

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I have a P915 printer that even though there is paper loaded and no paper jam the paper won't feed. It will start to run and the message "add paper" appears. It appears the "feeder...


There could be some sort of foreign objects that fell into the paper feed system. Remove the sheets of paper from the printer. Grab a flashlight and look into the feeder for any debris. If you are capable and willing, you may carefully turn the printer upside down so any foreign objects will just freely roll out from the feeder.
Re-seating your cartridges may also help resolve the problem. Remove and properly reinsert your cartridges in the cartridge carrier. Turn off/on your printer to reset it.

Apr 15, 2011 | Lexmark P915 InkJet Photo Printer

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My printer keeps showing the message "Clear paper jam, then press (check mark), there is no jammed paper in the printer.


If I load my paper at the 'proper' height, it will not feed. If I push the paper down too far, I get a 'paper jam' message. What works for me (even though it's a royal pain) is to feed 1 sheet of paper at a time. Put 1 sheet in so it's level with the top of the feed tray, then gently push it down 3/4 of an inch. That works for me. Good luck.

Sep 19, 2010 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Paper jam ,no paper jam found Dell 1815dn


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 01, 2009 | Dell 1815dn All-In-One Laser Printer

1 Answer

Paper Jam


try these steps

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Feb 14, 2009 | Dell 810 All-In-One InkJet Printer

1 Answer

Epson R300


Make sure the photo paper is not curling when it goes in. I had same problem before, with paper jam error even though the photo paper did not appear jammed. I noticed the photo paper was slightly curled, so I flattened it out and that solved my problem. Also, if you are loading multiple sheets at one time, try just loading one sheet and see if that fixes it.

May 11, 2008 | Epson Stylus Photo R300 InkJet Printer

1 Answer

Paper Jam error message


try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Apr 02, 2008 | Dell 942 All-In-One InkJet Printer

1 Answer

Dell 942 All-In-One InkJet paper jam


Hi,

Paper jams can be real or false. The all-in-one may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. Up-grading the printer firmware could also fix this kind of issue, however I would appreciate if you try the steps below before you up-grade the printer firmware.
To fix the paper Jam errors please try the following steps:
1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets set does not exceed the required limit.
5. Disconnect the printer power cord as well as the printer cable form the printer.
6. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridges and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
7. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.

If the above mentioned steps do not fix the issue please up-grade the printer firmware form the Support.dell.com web site. However make sure that you do not turn off either your printer or computer when you are downloading and installing the printer firmware.
Alternately you can also try to download the and install the printer drives form the support site if the paper jam message is being displayed on the computer’s screen but not on the printer’s LCD screen.

Should you require any further assistance regarding the printer or even any other computer related issue please feel free to contact me I will be more than glad to assist you.

Regards

Malik Khan

Jan 31, 2008 | Dell 942 All-In-One InkJet Printer

2 Answers

Paper jam error message


I had the same problem, and found that the sheet feeder mechanism was intermittent. The problem seems to be that the lubricating grease inside the mechanism.(white nylon round thing with gears on it) becomes too slippery with age, and stops picking up the activating arm which allows the cam unit to move to kick the top sheet of paper into the rubber feed wheel.
The repair was extremely difficult because it involved taking most of the printer apart to get to the ink pump/sheet feeder mechanism.(white nylon round thing with gears on it). And then I tried quite a few lubricants (including no lubricant at all) but none of these worked reliably. Finally I tried a dab of automotive wheel bearing grease (it feels like glue), and this worked perfectly. I have had no more paper jam errors and no miss-feeds in about 7months of everyday use.

Dec 28, 2007 | Canon PIXMA iP1600 Printer

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