E series power head handle, internal wire came lose
I have an E series with a power head. The power head hose clogged next to the handle. The only way to unclogg it was to take the handle apart. I removed the clog however a wire came lose. It has a white protective sleeve over it. One end connects to the plastic handle it then goes under the switch asembly and the other end is bent like it should wrap around a screw. Can you tell me where it or what it hooks to?
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What kind of vacuum is it? Model number? If its a canister machine and its not getting power to the nozzle its possibly: 1)One of the connections in the handle or the connection that sends power through the hose at the canister end is faulty. 2)If the hose handle has a switch to activate power on and off that may be bad. 3) The hose itself has a break in the internal wiring and would need replaced. However, this can be tested by powering the machine on and flexing the hose around to close a wiring break and see if it kicks on for a moment. 4) If the power nozzle has a circuit board brain in it that may have failed. 5) If there's a reset switch at the nozzle give that a try.
Although it could be a multitude of things that keep the power nozzle from operating properly, the most likely is, since it's an Epic series, Is that the power nozzle elbow assembly needs replaced as the fine wires and top of the elbow tend to break/short after 5-10 yrs. of use.
It's also very well possible that the power nozzle reset switch or hose switch at top of handle is defective. Try plugging the power nozzle directly into the hose handle assembly and turn machine on. If the power nozzle still doesn't work, it's definitely a problem directly with the power nozzle.
The power head requires 120 Volts. Some hoses have a receptacle in the handle for the power head plug, and the hose has a cord at the wall inlet end that plugs into a receptacle. Some hoses have a plug at the wall inlet end that plugs into a 120Volt receptacle built into the inlet. The hose plugs into this receptacle when you push the hose into the inlet. The power for this built-in receptacle is wired with line voltage when the system is installed.
Make sure you have suction at the end of the hose. If not, the clog is most likely in the hose. Detach hose from vacuum and wand. Drop a coin into one end and allow it to fall through. If it doesn't drop out, the clog is definitely in the hose. Then visually check the wands for a clog
Disassembling the power nozzle is not necessary, or recommended. First, ensure the clog is in the power nozzle. Drop a coin in the wand end and see if it falls out. If not, the clog is elsewhere. You should be able to clear the power nozzle by disconnecting the wand. Use the handle of a table knife to try to push the clog back through the power nozzle, toward the brush. If that doesn't work, try using long nosed pliers to clear the clog.
First, check the red reset button on the power nozzle head. - if it's popped out, push it in. Also, if you have a switch on the handle, make sure you're pressing it while you're vacuuming. if those obvious solutions are already remedied, you may need to check the power outlet on the canister for voltage with a voltmeter while the vacuum is running, and then check your power hose and wand for continuity (checking for a broken wire) while the hose is disconnected from the canister. If all this checks out and the power nozzle still doesn't power on, you may have a bad motor in the power nozzle. If you're good at taking things apart, then it's a simple fix to replace the power nozzle motor.
I had the exact same problem. The port is a relief valve to prevent the motor from burning out if the hose/bag are clogged. Check the main hose from end to end after removing the 3 screws that hold it to the body of the vacuum near the handle. If that's clear then it's almost certainly clogged in the short tube that goes from the beater bar housing to the hose extension (where the flex tube attaches). There are two ways of going about this. Option 2 (the way I did it) -- Lock the base on the upright position and turn the unit over. Unscrew the 12 or so screws in the black base. You'll need to depress the release pedal when removing the screw at the end of the pedal. Once you have all of the screws removed carefully wiggle the base loose. You do not need to remove it completely to access the short flex tube. Clean it out and replace everything in the opposite order from how you removed it.
Option 1 (what I would do next time) -- Cut a wire coat hanger and make a small 1/2" hook at the end. Bend the straight section into about a 4" radius arc leaving plenty to handle at the end opposite the hook. Carefully snake the hanger down the tube and pull out the giant clump of hair and dirt that's clogging the vacuum.
Take the hose off and see if the light is still on or is it off. If it is off, then there is a clog in the hose. While the hose is off, drop something thru it and see if it comes out the other end. Press the retaining clip and the hose will disconnect. Separate the power head from the handle unit to make sure there is no clog by the brush roll. If it is still on then probably the computer controller, part # 5740ER has a problem. It is located in the power head.