Question about SanDisk Sansa e260 MP3 Player

3 Answers

Music files corrupted, then disappeared

A couple of nights ago I was deleting some songs (through Rhapsody) to free up some space, like I have for the past two months that I've had this device.

When I finished, I disconnected the Sansa, unplugged it, and put it aside. The following morning, all my music files were corrupted; some were relabelled Unknown (which appeared repeatedly throughout the list), other titles were completely butchered with symbols. None of my songs worked; if I tried to play it, the device just restarted itself. I turned it off and turned it on again a couple of times to see if the problem would miraculously fix itself. It didn't.

So I hooked it up on Rhapsody again to try to delete everything manually. When I looked into my Sansa, no track nor playlist could be found. Yet it said that there 424.1 MB was free. I tried to put an album back into my Sansa, but a window had popped up.

My Rhapsody subscription had expired for about a week now, so the window was saying something about Renewing Licenses. The bar was rapidly, but never completely filling up. It would fill up to about three-fourths and then start all over. I tried to cancel it, but the program froze on me; so I forcefully ended it through task manager.

I unplugged my sansa and restarted it. All my music files were now labelled Unknown. I shut it off, plugged it back into my computer. Tried to look into my Sansa using explorer; and instead of registering as one device on my (G:) drive, it was separated into Sansa e260 (F:) and Sansa e200R Rhapsody (G:). The (F:) drive had the PHOTO, RECORD, tmp, and VIDEO folders. A window kept saying "Please insert a disk into Sansa e200R Rhapsody (G:)."

I disconnected the Sansa again and turned it on, only to find that there was only one folder Unknown in the Artist, Song, etc. folders.

Now when I connect it to Rhapsody, the device appears as Sansa e200R Rhapsody.

What happened and, possibly, what can I do (if Recovery Mode/updating firmware doesn't help)?

Posted by on

  • pistol0708 Nov 18, 2008

    All my songs randomly went to unknown titles, so I thought mabey i should delete all the songs off and then put them back on. so i got them all off and when I put them back on I clicked play all and it did not show any songs. I went to settings and it said I had 91 songs on the device but none showed up when i clicked artists, songs, or albums. Then i pressed reset all settings hoping it would do something, but it didn't. now im here. Anyone Know what to do?

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3 Answers

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Here is how I solved mine (Sansa e260 4 GB)

Step 1: Select from your player menu "setttings" then select "USB mode", set to "MSC".

Step 2: Switch player off.

Step 3: Switch player to recovery mode and connect USB cable to PC then loan file "e200fw01.00.12" (available on the internet)

Step 4: Disconnet USB cable. the player will automatically restart & rest itself.

Step 5: Power off player & reconnet to PC. The PC will display the windows explorer menu. Select player icon then scan to fix file and bad sectors.

Step 6: Scan player with an updated anti virus ware. (all bad files will be moved to a folder named "found" on the player.)

Step 7: Delete all files in the "found" folder.

Step 8: Disconnet from the PC by switching off ussing the the PC menu.(player will diplay "disconnected")

Step 9: Unplug player from PC & you are done.

NB: Do not format player. you will have to reload your music, video, photo files afresh. But at list you player will be fixed.

Posted on Dec 24, 2008

What i did:

1. switched for MTP, to MSC
2. Deleted Corrupted Files as mentioned in the previous post
3. Formatted mp3 player
4. reloaded music again
5. it works. it even plays the songs that were corrupted before the major crash

Posted on Sep 02, 2008

I had something similar happen to mine (corrupted music files). In Explorer right click on your F: drive, choose Properties, go to the Tools tab and then click the Check Now for error checking. Check both boxes then click Start. Once finished go back into Explorer, click on the Tools Menu, choose Folder Options, in the windows that comes up click on the View tab. In the Advanced settings section click the Show Hidden Files and Folders, then click OK. Now look at your F: drive and see what is there. There should be a MUSIC, PHOTO, PICTURES, PLAYLISTS, RECORD, SYSTEM, TMP, & VIDEO folders. Look in the MUSIC folder to see what music is in there. See it they still show up as corrupt when you turn on your Sansa. If so you may need to delete all the music files in the MUSIC folder and re-copy them to the device. Also, if you see any folders call FOUND.000 I would delete them, these will contain corrupted files that Windows found when checking the drive and are now useless too you. Hope this helps.

Posted on Feb 02, 2008

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1 Answer

How do i get ride of my music already downloaded from rashpody?


Use Windows Media Player 11 to delete those songs off of there - the Rhapsody downloads won't work after the 30-day trial has expired anyways:
To delete files from your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0085.mspx#EDF

To delete files from your mp3 player using Windows Media Player 11:

My Directions:

1. Connect your mp3 player to the computer

2. Open Windows Media Player

3. Click on the icon of your Mp3 player on the left-hand side of the Library

4. Click on the Songs, Tracks, or other Music Folder

5. Find a song or songs that you want to delete

6. Left-click the song once to highlight it

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Even though you should be able to resynchronize the files through Rhapsody in order to update the licenses on the music files, in my experience with this player, you have to go through a long, painful process:
1) Open Rhapsody
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3) Delete the songs off the player itself using Windows Media Player - but make sure you still have a copy of these songs on your computer
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If your subscription to rhapsody expires, you will no longer be able to use the songs unless you buy them from the Rhapsody Mp3 Store.

-Tha Mp3 Doctor

Mar 22, 2009 | Audio Players & Recorders

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Deleting songs.


Your DB might be corrupt. Folow the delete procedure one more time:
Delete Music Files
1) Connect your Sansa to the computer.
2) Select Open device to view files using Windows Explorer on initial
connection.
3) Select the place where you want to delete music files from
4) Highlight and delete the music file/s or folder from My Computer\Sansa
e200\...\MUSIC
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software programs to transfer/synchronize your files).

If that fails, go ahead and update the firmware - it will delete everything, and allow you to start over from scratch among other things.

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Here is what is going on. All iTunes songs are in AAC format. The Insignia Pilot cannot read thos files, and the Rhapsody music service cannot read them either. You will need to redownload all of the songs that you want in Rhapsody itself. If you do not want to pay the monthly fees, then I would not download any songs from Rhapsody - they will cease to work after your Rhapsody subscription expires.

You have a couple of options. You could buy an AAC to Mp3 Converter software - this is not free, as far as I know - you also want to be careful, because some sites that advertise these products are scam artists - they don't let you try the product before buying.

Another option is to get Limewire or Morpheus - the free versions of thse services run extremely slow and give you a lot of ads, but they allow you to download Mp3 format songs for free without monthly fees.

Mp3 players just aren't as easy as they used to be.

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If you want more memory, I highly suggest a microSD card

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Jun 17, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Rhapsody


I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

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1 Answer

Help


Hi tater. Hmmm. The product category you selected is for a Standard E260. But if your player is an E250R (Rhapsody player), here's a set of procedures that might help you. Deleting songs from your E250R can be done in 2 ways: By using Windows Media Player 10 or 11, or by browsing the player through Windows Explorer. Before you delete files, though, it's important to know that your player comes in 2 modes: "Rhapsody" and "PlaysForSure". The reason why is that music files saved in one mode would not be seen in the other mode, and vice versa. Therefore, if you can't find the music files in your player, switch to the other mode. Here's how to do it: Use the "Menu" button to navigate the player as follows: Menu > Settings > Mode > This will give you the option of: "Rhapsody" and "PlaysForSure". Here's how to delete your songs: (1) By Using WIndows Media Player: > Plug your Sansa to your computer and open your Windows Media Player. > If your Windows Media Player is version 10, then click on the "Sync" tab and you should see your player ("E250R") on the right pane along with its folders, named "Data" and "Media" or "Music". Expand the "Media" folder and you'll see the "Music" folder containing your songs. Right-click on a song and select "Remove" to delete them. > If your Windows Media Player is version 11, then either click on the "Sync" or "Library" tab and you'll see your player listed on the left pane. The music files will be displayed on the center window. Right-click on a song and select "Delete" to delete the songs. (2) By browsing the player in Windows Explorer Note: the folders containing the music files on your player are "Hidden" and you would need to set your Windows Explorer to show "Hidden Files and Folders". Open your Explorer, select "Tools" on the top menu, select "Folder Options", select the "View" tab and enable the "Show Hidden Files and Folders" radio button. > Plug your Sansa to your computer and open your Windows Explorer > If your player is in "PlaysForSure" mode, then your player will be recognized as a "Portable Media Device". Double left-click on your Sansa E250R and you'll see 2 sub-folders named "Data" and "Media". Open the "Media" folder and you'll find sub-folders normally named after the Artist. Your songs are located on those Artist folders. Delete them by using the keyboard "Delete" key or right-click the file and select "Delete" > If your player is in "Rhapsody" mode, then your player will be recognized as a "Removable Drive" with a drive letter. Double left-click on your Sansa E250R and you'll see the following sub-folders: "Albums", "Music", "Photo", "Pictures", "Playlist", etc. Your songs can be found in the "Music" sub-folder. Delete them by using the keyboard "Delete" key or right-click the file and select "Delete" I hope this procedure helps. A bit lengthy but, hey, it worked for me (lol).

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