Question about KitchenAid KGSA906PSS Gas Kitchen Range

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Self clean wont turn on...

Why will Kitchenaid not admit to this problem? UNBELIEVABLE... I have had not one, but TWO Kitchenaid ranges since October 2005. I (thankfully) purchased an extended warranty through the store we bought the range from, we had over ten visits from service technicians. I had the circuit board replaced three times, the grates replaced twice and the oven door replaced once. When it locked and would not open after I attempted to clean it, the warranty company refused to do any more work on the stove, as it was costing them more than we had paid for the extended warranty. It took threats of lawsuits and a fight with a Western Regional Manager to get a new stove, even though the warranty company recommended replacement. When I called to request documentation of all the repairs to my stove, only HALF of the service calls were on record. November 6, 2007 our new stove was delivered, (a full THREE MONTHS after the door locked and would not open) same model as the last one, (KGSS907PBL) just a bit newer design. I went to turn on the self clean tonight... brave soul I am! THE BUTTON WILL NOT WORK! I am wondering if they have disconnected this somehow on the cicuit board so I cannot use it? Everything else has worked to date, other than some mysterious error codes (same as the last one) on the third day after we plugged it in. They have not reappeared. I am calling Kitchenaid in the morning, because, as we all know none of us have anything better to do with our time than sit on hold for hours on end, and then entertain a technician for at least three visits... 1. the diagnosis, 2. the first attempt at repair with the wrong parts... and then 3. the final repair... that will only last until my next clean!!! The store has a no lemon warranty (if it is repaired three times for the same problem within the warranty period it will be replced), so I recommend to everyone, if you have this at your disposal, break the thing three times and get a new one, and then buy the extended warranty on the new stove when you get it and do the same thing over and over again. If it costs Kitchenaid a few thousand new stoves instead of a few thousnad new fuses, maybe they will fix this issue.

As a follow up... actually this is my THIRD range, as the first one was delivered damaged and had to be replaced... forgot that until now. They all have had circuit board issues. The first one would not stay on, kept trying to turn on by itself, and beeped incessantly. I had to unplug it before I went to bed each night, or it would turn on in the middle of the night! Tried to post at the kitchenaid website forums, but it wont allow me to create an account??? I am so tired, so very tired of fighting corporations...

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Hi guess what! I am another KitchenAid owner with exactly the same problem. This is the second time it has happened and I am not going to sit back and let Whirlpool off the hook.

I plan on standing outside my local appliance store with a
placard and enough literature to hand out to anyone walking past.

This must stop!

Posted on Aug 21, 2008

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