Question about Eureka 5892AVZ Bagless Upright Cyclonic Vacuum

1 Answer

Vacuum doesn't go into carpet mode

Hi, I have the boss 4d model vacuum and the brush isn't turning and it won't go into the carpet mode. I looked at the belt and it is on, but it isn't turning so I don't know what the problem could be. Please help.

Posted by on

  • frustrated01 Feb 09, 2008

    Brush motor won't come on after sucking in a sock. Removed sock and still won't come on. Unscrewed bottom and saw nothing else wrong. Nothing happened when punched motor reset button--still won't turn on. Any trick to this?

  • Anonymous Feb 26, 2008

    the brush does not start turning when you turn on the vacuum, but there is definitely suction.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,673 Answers

If the model number is 5892AVZ, either the brush roll is bad or the brush roll motor isn't coming on to drive the brush roll. There is a circuit breaker, make sure it didn't trip, reset it if it has.

Posted on Jan 31, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a eureka 4D boss vacuum that won't go into barefloor mode and has no suction in carpet mode

turn the beater head over and see if something is stuck ours was totally plugged with stuff till I cleaned it last week for wife .

Dec 24, 2015 | Eureka Vacuums

1 Answer

The brush on my dyson vacuum won't turn, and the

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Feb 24, 2012 | Vacuums

1 Answer

I replaced the belt in our Eureka Boss Smart Vac, it still seems loose, it uses a type R belt. The beater belt still doesn't seem to turn properly and seems that it doesn't pick up very well when I use it...

Check to see that the beater brush is not frozen up. Pull the brush and clean it, spraying some WD40 on each end piece that holds the brush in place. Also be sure the belt is properly installed so that the brush turns in the correct direction. If the brush is not turning or not turning in the correct direction, it will not beat the dirt from the carpet so that it can be picked up by the vacuum's suction.

Oct 01, 2010 | Eureka Vacuums

2 Answers

My boss model 5892 brush will not roll

This unit has a reset button on the side of the hood. Recline handle, turn power switch on, pressing down in carpet mode, press reset buttonon the side of the hood, the brush should turn on.

May 01, 2010 | Eureka 5856BVZ Boss Bagless Upright...

1 Answer

Eureka Boss - Belt is not broke but brush will not turn. I have already turned it over - checked belt - and pushed the reset button.

The belt may look fine but they can still be stretched or worn and it won' turn the brush. Try changing the belt and see what it does. You can get Eureka belts here:

Eureka Replacement Vacuum Belts

Nov 07, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

The boss keeps shutting off

take the brush roller completely out of the vacuum then plug it in .you should be able to hold on to the ends of the brush roller and turn the brush freely if not the brushroller is froze.try taking the ends off the brush roller an see if you have carpet strands or hair built up around the spindles

Mar 22, 2009 | Eureka 5893AVZ Bagless Upright Cyclonic...

1 Answer


Check two things with this model: if the top slider button has been activated it will turn the brush roll on. If not then you'll have to remove the sole plate and check the sides of the beater bar - sometimes this will get jammed and refuse to turn because clogging of dust or tangled hair/carpet thread takes up the thread wheels at the sides. Sadly this model has a permanent toothed drive belt that can't really be replaced by the owner. However check the slider control on the top of the main body / handle first before doing anything - as you know it has a two option slider - switching on without the brush roll function and switching on with the brush roll activated. 

Feb 28, 2009 | Eureka Boss SuperLite Bagless Upright...

6 Answers

In Carpet setting, the vacuum brush does not spin

I put 3 turns of electrical tape around the area of the beater bar that meets the vacuum belt. This solved the problem short of replacing the beater bar.

Jan 18, 2009 | Eureka Smartvac 4870 Bagged Upright Vacuum

1 Answer

Eureka The Boss Smart Vac, beater bar stops turning when you use it on carpet

It is a simple fix that you need. Your belt needs to be replaced. After a period of time, the belt stretches to the point where it is still strong enough to spin the brush when you have the machine upside down to look at it, but when you put the machine down on the carpet the belt is too weak to turn the brush against the resistance of the carpet.

Most Eureka belt changes are simple to do and the belts are inexpensive.

Oct 24, 2008 | Eureka Vacuums

5 Answers

Looking for Eureka belt 70646A for a Eureka The Boss upright

I just replaced the belt on my Eureka The Boss Smart Vac (Model 4870D). I purchased a namebrand Eureka R belt from a local vendor. I did my best to follow the instructions printed on the bottom of the machine. I turned on the vacuum cleaner and the belt brush was spinning! I dropped it into vacuuming floor mode and the belt wouldn't spin no matter what level I put it on.

I called the manufacturer (1-800-282-2886) and spoke with a very nice woman on the phone. While I was speaking with her I noticed that a silver screw was lodged within the "brush roll control" yellow selector switch. With some shaking it became dislodged and I was able to put the "brush roll control" into the hard floors setting and turn the "carpet height adjustment" all the way to the right, so that it was facing the word "low." I then followed the instructions for replacing the belt again.. (1) remove base plate (2) remove brush roll (3) place new belt around motor shaft and then around brush roll (4) insert left side of brush roll before right side (5) rotate brush roll to be sure belt is centered (6) replace base plate, making sure to insert under 4 little tabs before securing with screws.

It appears that it is very important that the carpet height and brush control adjustment are set to their highest point possible (hardwood setting) in order to get the brush to roll in a carpet setting.

"R" is the correct belt for the 4870 and should be correct for all other 4800 models.

Thank you for posting your problem to this website. If I hadn't seen that others were having trouble, I would have just given up. I hope this long post helps someone that was in my situation.

Mar 08, 2008 | Vacuums

Not finding what you are looking for?
Eureka 5892AVZ Bagless Upright Cyclonic Vacuum Logo

Related Topics:

425 people viewed this question

Ask a Question

Usually answered in minutes!

Top Eureka Vacuums Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18420 Answers


Level 1 Expert

8 Answers


Level 2 Expert

357 Answers

Are you an Eureka Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides