Hi, I have the boss 4d model vacuum and the brush isn't turning and it won't go into the carpet mode. I looked at the belt and it is on, but it isn't turning so I don't know what the problem could be. Please help.
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I'm sorry to hear you're having difficulties with your DC33. If you're concerned that the brush control doesn't seem to be staying in position, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your machine, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
take the brush roller completely out of the vacuum then plug it in .you should be able to hold on to the ends of the brush roller and turn the brush freely if not the brushroller is froze.try taking the ends off the brush roller an see if you have carpet strands or hair built up around the spindles
Check two things with this model: if the top slider button has been activated it will turn the brush roll on. If not then you'll have to remove the sole plate and check the sides of the beater bar - sometimes this will get jammed and refuse to turn because clogging of dust or tangled hair/carpet thread takes up the thread wheels at the sides. Sadly this model has a permanent toothed drive belt that can't really be replaced by the owner. However check the slider control on the top of the main body / handle first before doing anything - as you know it has a two option slider - switching on without the brush roll function and switching on with the brush roll activated.
I just replaced the belt on my Eureka The Boss Smart Vac (Model 4870D). I purchased a namebrand Eureka R belt from a local vendor. I did my best to follow the instructions printed on the bottom of the machine. I turned on the vacuum cleaner and the belt brush was spinning! I dropped it into vacuuming floor mode and the belt wouldn't spin no matter what level I put it on.
I called the manufacturer (1-800-282-2886) and spoke with a very nice woman on the phone. While I was speaking with her I noticed that a silver screw was lodged within the "brush roll control" yellow selector switch. With some shaking it became dislodged and I was able to put the "brush roll control" into the hard floors setting and turn the "carpet height adjustment" all the way to the right, so that it was facing the word "low." I then followed the instructions for replacing the belt again.. (1) remove base plate (2) remove brush roll (3) place new belt around motor shaft and then around brush roll (4) insert left side of brush roll before right side (5) rotate brush roll to be sure belt is centered (6) replace base plate, making sure to insert under 4 little tabs before securing with screws.
It appears that it is very important that the carpet height and brush control adjustment are set to their highest point possible (hardwood setting) in order to get the brush to roll in a carpet setting.
"R" is the correct belt for the 4870 and should be correct for all other 4800 models.
Thank you for posting your problem to this website. If I hadn't seen that others were having trouble, I would have just given up. I hope this long post helps someone that was in my situation.