I am not sure if you have a copy of the user manual for this kettle. In any case you can download it from. The figures mentioned in the decriptions are on page 158.
http://www.p4c.philips.com/files/h/hd4686_90/hd4686_90_dfu_eng.pdf
Now coming to the problem. The most obvious cause is the thermostat that controls the temperature is not working anymore.
But there could be other factors that could be investigated before making any conclusions.
1. Do you descale the kettle regularly - see page 13 of the manual What about the filter? is it clean.
2. Are you able to set the desired water temperature before you press the On button. Use the set temp button and see if you can change the settings - it could be stuck at a lower level and does not start the heater.
If problem is not going away after 1 or 2 above then you will have to contact the Philips service.
I presume you will have to refer to the local retailer in Canary Islands or refer to Philips in Portugal. The product may still be under warranty.
all customer support
When you contact Philips please have available:
The exact model number
Your date of purchasing
The serial number of your product
800 780 903 De Segunda a Sexta: 09:00 – 18:00 (hora de Portugal)
free number.
Hoep this helps. Please do drop a comment to say how it went.
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