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• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than six feet. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the fax machine to a different telephone line. • If the problem still occurs, your fax machine may need service. Clearing a jammed document If the original document doesn't feed properly during transmission or copying, or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If the document doesn't feed out, remove it as explained below. Important: Do not try to remove a jammed document without releasing it as explained below. This may damage the feeder mechanism.
Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.
On the machine when a 2 sided document is inserted in the document handler, select the 2x2 button on the console. Press the start button and the machine will feed the document in, and do a reverse of the document for the second scan. In the paper feeder, the machine feeds the paper in and reversed the copy back into the machine, flips the copy then feeds the copy back for the second side to be copied.
If you do not have a m20i, the lower model numbers will not do two sided copies.
You can change the Transmit Resolution but not the resolution or the quality of the faxes received.
If your machine makes goog copies and prints, the problem is on the sender's side.
This is an excerpt from the troubleshooting section of your machine manual:
The image received on your fax machine was very poor. Contact the person sending you the fax and ask them to change their Transmit Resolution and Type of Original settings. Ask the person to make a copy of the document on their fax machine to ensure that it is working properly. Then ask them to send the fax again. If you still have a problem, try making a copy of a document on your machine to make sure it is working properly
When you hear the fax signal press the start button on your machine. If this does not work attempt to just make a copy of a document without sending to test the document feeder - help the document by gently pushing the document into the machine when it should be feeding. If you can feel the machine trying to grab it but it doesn't have enough strentgh or it will feed with your help then the feed rollers are probably dirty and you may be able to open up the top cover and clean the rubber rollers with alcohol or degreaser. If the feed rollers do not even turn when trying to make a copy then you may have a motor, belt or clutch problem. If it copies well but will not send, then you will probably have a modem or fax lead problem. Try a new fax lead.
Are you sure that the original documents fed through properly? If the document feeder double feeds then the machine will think that there is only one document, the first one. If the machine does not through up an error then this may well be the problem. Check with normal copying first. Also remember, you would need at least 5 or more documents to make a booklet as each page has 4 A4 pages reduced to A5.
try opening the cover where the document feeds in, make sure there is not any objects obstructing the path. If not try taking a rag moist with rubbing alcohol and thoroughly clean the rubber rollers and the square rubber pad on the back side of that cover.