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• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than six feet. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the fax machine to a different telephone line. • If the problem still occurs, your fax machine may need service. Clearing a jammed document If the original document doesn't feed properly during transmission or copying, or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If the document doesn't feed out, remove it as explained below. Important: Do not try to remove a jammed document without releasing it as explained below. This may damage the feeder mechanism.
Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.
When you hear the fax signal press the start button on your machine. If this does not work attempt to just make a copy of a document without sending to test the document feeder - help the document by gently pushing the document into the machine when it should be feeding. If you can feel the machine trying to grab it but it doesn't have enough strentgh or it will feed with your help then the feed rollers are probably dirty and you may be able to open up the top cover and clean the rubber rollers with alcohol or degreaser. If the feed rollers do not even turn when trying to make a copy then you may have a motor, belt or clutch problem. If it copies well but will not send, then you will probably have a modem or fax lead problem. Try a new fax lead.
The feed rollers may be worn out and need to be replaced, you can try cleaning the rollers with some alcohol, this may also make it feed better. but if it starts to act up again it might be time for new rollers.
Your product must be accidently set to copy mode instead of fax mode and when it is, it actually expects a document to be loaded in the tray to "scan/copy" so change to fax mode again and try to sent the document. This should fix your problem.
If you do want to make a copy, make sure a doc. is loaded and press start copy to do so.
Our problem is not solved. It was suggested the feeder needed cleaning or wasn't working. The feeder works as we make copies of documents. If one is scanning can you feed the document or can you only scan one page at a time by placing it on the window?
If you make copies of multiple documents at a time, the number of pages the fax can scan into memory varies depending on the scanning resolutions as follows:
* STANDARD and FINE result in the same resolution when making copies * If MEMORY FULL appears on the LCD when making copies, reduce the number of documents to be copied or reduce the amount of total copies.
Lift up the document tray.
Insert the top of the document, face up, into the ADF (1) until a beep is heard.
Adjust the document guide to the width of the document.
Press <Resolution> to select the resolution. You can select [STANDARD], [FINE] or [PHOTO].
Enter the number of copies (up to 99) using the numeric buttons. To make a correction to the number of copies, press <Clear> and re-enter the number.
Press <Start/Copy>. To stop copying anytime, press <Stop>. If the document does not eject, press <Start/Copy> for a few seconds, then the fax will feed out the document.
The new resolution will remain until it is changed.
try opening the cover where the document feeds in, make sure there is not any objects obstructing the path. If not try taking a rag moist with rubbing alcohol and thoroughly clean the rubber rollers and the square rubber pad on the back side of that cover.