Question about Creative Labs Zen Digital Media Player

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Screen is white but music still plays

When I turn on my zen, the screen goes completely white but the music still comes out of it. I've tried pressing reset numerous times. I've also tried leaving it plugged in overnight but nothing changes. It is still playing music I just can't see the screen. PLEASE HELP SOON!

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  • foolsp33d Nov 03, 2008

    same problem here, have tried the button trick and flicking to the lock position, ALOT more than 10 times.. and still nothing, so presuming this fix dosnt work for everyone...



    Anyone have any other suggestions? Have also upgraded firmware and still no avail.

  • Anonymous Mar 06, 2009

    no it no appear ok now

  • gizzoe234 Apr 24, 2009

    I just turned it on, and it had a white screen. It worked fine three hours ago, when I used it. I can hear the music, but I just got this at Christmas time, and this is freaking me out. Please help!

  • Anonymous Apr 29, 2009

    White screen of death...i can't get to my music because i can't get past the white screen

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I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)

connex_bern

Posted on Feb 03, 2008

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The white screen of death is caused by a faulty LCD; the first batch of Creative Zens from the factory were not manufactured well. You'll need to replace your LCD. Buy the LCD at: http://www.thegadgetdr.com/Zen-LCD-Screen-p/zen-lcd-screen.htm

Watch the installation video at: http://www.youtube.com/watch?v=wCRBjiPZUnc&feature=channel_page

Posted on May 04, 2009

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The Creative Zen white screen of death is caused by a slightly loose casing that prevents full contact of the LCD screen. I've tried everything tried all the 'fixes' I've found on the internet and none of them work. The one that comes closest is freezing it, although that's definitely not a long-term fix.

Last evening, I tried gently squeezing the casing - right in the middle (be very, very careful not to break the LCD screen). My Zen immediately booted up properly. I shut it off and left it for awhile, then turned it on and, again, it booted up just fine. I listened to music on the Zen all night long, then shut it off this morning. A few hours later, I turned it on again and, again, it worked just fine.

If you try the 'squeeze', you might try it around the edges of the screen first, rather than risking messing up the LCD. Anyway, my brother is an electronics expert and I described the problem to him before I told him the 'fixes' I'd tried. He knew immediately that it was a contact problem within the casing.

I should point out that you don't have to squeeze the Zen every time you turn it on. If you get it right the first time, it'll keep working...I don't know for how long, but here I am approximately 24 hrs. later and mine's still working fine.

Posted on Apr 18, 2009

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Try back version of firmware go here

Posted on Jan 31, 2008

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I get the white screen of death as well from time to time and I found this video and it actually worked for me.
Hope you have the same problem as me and this should help out just do what he does:
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