Question about Creative Labs Zen Digital Media Player

4 Answers

Screen is white but music still plays

When I turn on my zen, the screen goes completely white but the music still comes out of it. I've tried pressing reset numerous times. I've also tried leaving it plugged in overnight but nothing changes. It is still playing music I just can't see the screen. PLEASE HELP SOON!

Posted by on

  • 2 more comments 
  • foolsp33d Nov 03, 2008

    same problem here, have tried the button trick and flicking to the lock position, ALOT more than 10 times.. and still nothing, so presuming this fix dosnt work for everyone...

    Anyone have any other suggestions? Have also upgraded firmware and still no avail.

  • Anonymous Mar 06, 2009

    no it no appear ok now

  • gizzoe234 Apr 24, 2009

    I just turned it on, and it had a white screen. It worked fine three hours ago, when I used it. I can hear the music, but I just got this at Christmas time, and this is freaking me out. Please help!

  • Anonymous Apr 29, 2009

    White screen of death...i can't get to my music because i can't get past the white screen



4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)


Posted on Feb 03, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 65 Answers

The white screen of death is caused by a faulty LCD; the first batch of Creative Zens from the factory were not manufactured well. You'll need to replace your LCD. Buy the LCD at:

Watch the installation video at:

Posted on May 04, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

The Creative Zen white screen of death is caused by a slightly loose casing that prevents full contact of the LCD screen. I've tried everything tried all the 'fixes' I've found on the internet and none of them work. The one that comes closest is freezing it, although that's definitely not a long-term fix.

Last evening, I tried gently squeezing the casing - right in the middle (be very, very careful not to break the LCD screen). My Zen immediately booted up properly. I shut it off and left it for awhile, then turned it on and, again, it booted up just fine. I listened to music on the Zen all night long, then shut it off this morning. A few hours later, I turned it on again and, again, it worked just fine.

If you try the 'squeeze', you might try it around the edges of the screen first, rather than risking messing up the LCD. Anyway, my brother is an electronics expert and I described the problem to him before I told him the 'fixes' I'd tried. He knew immediately that it was a contact problem within the casing.

I should point out that you don't have to squeeze the Zen every time you turn it on. If you get it right the first time, it'll keep working...I don't know for how long, but here I am approximately 24 hrs. later and mine's still working fine.

Posted on Apr 18, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers

Try back version of firmware go here

Posted on Jan 31, 2008

1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

I can't open my zen v plus and it always light up and there's no start up screen

Can it still play music if you press play after it lights up?
Can you still connect it to a computer?

This sounds like a dead screen, which means it is time for a new player.

Jan 03, 2010 | Creative Labs ZEN V Plus MP3 Player

1 Answer

White screen

I get the white screen of death as well from time to time and I found this video and it actually worked for me.
Hope you have the same problem as me and this should help out just do what he does:
When the screen goes white, let the music play, put it on hold, wait until the screen turns black then take it off hold and the screen should be back on hope this helps.

Jun 07, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Help changing settings 'blind' with dark screen.

Yes,I need mar info and a clear snap shot of your zen i have one just like it that ime using rite now I CAN HELP!!!
E-mail me at [email protected]

May 21, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Zen will not do anything,it's froze.

If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

May 16, 2009 | Creative Labs Zen V MP3 Player

2 Answers

My Zen plays music but has a blank screen?

This is what you call the WSOD or the White Screen Of Doom. Is it still under warranty? If yes, go and have it returned or RMAd. Or you can try to download the Recovery Tool found here


Oct 19, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Labs Zen Micro White MP3 Player

Sounds like you need to buy a new screen. They are $9.99. Click here

Oct 09, 2008 | Creative Labs Zen Micro MP3 Player

4 Answers

My Creative Zen has a white screen but syill plays music
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

2 Answers

White screen and No recognition to my computer

It sounds like either an LCD screen failure or a motherboard failure. Have you tried the reset button yet? What happens? Does it reset?

Aug 16, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen V

from the main music screen hit the back button until you see all the option listed below...
music library
now playing
FM radio

go to system
go to player settings
go to idle sleep
push in the middle button
and select off

im a drummer 2 so i understand how annoying that can be

Mar 24, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Screen dead on my zen V plus

What i did is i switch it on,
click the "Back" button a few times to get you to the main menu.
And then,
click "Up", just once,
it should be "Music".
Then, use the joystick and move it 5 times down.
after that, click your joystick and press "Play"
it should be "All Tracks"

Nov 19, 2007 | Creative Labs ZEN V Plus MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

1,021 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85161 Answers

Brad Brown

Level 3 Expert

18072 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides