Question about Microsoft Wireless Laser Desktop 4000 Keyboard/Mouse

1 Answer

Installed software, connected signal usb part - neither mouse nor keyboard work at all

Dell dimension 3000, installed software, followed directions, etc., but nothing. Trouble shootting brought up no help. what are my troubleshooting options?

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  • ruthieonline Feb 07, 2008

    Thanks for your responses. I solved it by returning ti and getting a logitech wireless set. Works great.

  • Edmund Lorenzen
    Edmund Lorenzen May 11, 2010

    Does it show an unidentified item in your device manager?
    (manager accessible from rightclicking "my computer">Properties>Hardware>Device Manager)

    Have you tried other USB ports?

    Please tell us what you have tried so that we can tell you what is next for you to try.

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Yes!!! it shows up on your device manager. Usually, it has a big yellow question mark logo on a specific device that it didn't function.

Posted on Feb 05, 2008

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Also, try to connect the receiver to a USB port on the back of the computer. The ports that are located on the back of the computer typically have more bandwidth (power) available. Note Bypass any port replicators, USB hubs, KVM switches, and so on. Connect the receiver directly to the port. A port replicator is a device that contains common ports, such as serial and parallel ports. The replicator plugs into a portable computer. A KVM switch is a hardware device that enables a single keyboard, video monitor, and pointing device to control more than one computer one at a time. If this is the source of the problem, and you want to continue using one of these devices, contact the manufacturer of that device to see whether there is a solution or a newer product that will work with your wireless mouse.Be aware that items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal from the pointing device. Try to test the device in a different location.

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If all the keys on the keyboard have stopped functioning follow the instructions below to reconnect the keyboard.

This problem is likely to be a lost connection. The connection between the mouse and the USB mini-receiver or the keyboard and the USB mini-receiver can be lost due to several reasons such as:
  • Low batteries
  • Moving the USB mini-receiver from one USB port to another
  • Moving the USB mini-receiver to another computer
  • Plugging the USB mini-receiver into a USB hub or other unsupported device such as a KVM switch (your USB mini-receiver must be plugged directly into your computer)
  • Using your cordless mouse/keyboard on metal surfaces
  • Radio frequency (RF) interference of more powerful wireless devices such as:
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    • Computer power supplies
    • Monitors
    • Cellular telephones
    • Garage door openers
Eliminate any problem sources mentioned above that might be affecting your devices.

Follow the procedures below to reconnect your mouse and keyboard.
  1. Make sure the USB mini-receiver is directly and securely plugged into a working USB port on your computer.
  2. Make sure the mouse is turned on. The on/off indicator on the bottom of the mouse should be green. If the on/off indicator is not illuminated, press and hold the red connect button on the bottom of the mouse until the on/off indicator is green.
    On / Off Indicator
    12145.1.0.jpg
  3. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your mouse. This broadcast will last only a few seconds, so you must perform the next step quickly.
    12146.1.0.jpg
    Red Connect Button
  4. Quickly press the red connect button on the bottom of the mouse for 1 second, then release it. The power indicator will flash briefly and then turn green. The mouse is now connected to the receiver.
    12145.1.0.jpg
    Red Connect Button NOTE: Holding down the red button on the mouse for more than 2 seconds may cause your mouse to turn off instead of connecting. If this occurs, start again at step number 2.
  5. Move your mouse to see if the cursor moves. If the cursor follows the mouse movements, your mouse is now connected.
  6. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your keyboard. This broadcast will last only a few seconds, so you must perform the next step quickly.
    12146.1.0.jpg
    Red Connect Button
  7. Quickly press and release the red connect button on the underside of the keyboard.
    Keyboard Connect Button
    11399.1.0.jpg
  8. You will hear a short beep. The keyboard is now connected to the receiver.
  9. Test your keyboard to see if it is working. If the mouse now works but the keyboard still does not, see Knowledge Base article 9144.

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1 Answer

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1.
If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
2.
Restart the computer. This can resolve the problem, at least temporarily, so that other troubleshooting steps can be applied.
3.
Move the mouse or keyboard closer to the receiver
The receiver is the hardware that receives the wireless signals from the keyboard and mouse and communicates the data to the computer. Most receivers connect to a USB port, either directly or by a cable, but a few types of receivers connect to the PS/2 ports.
. Make sure that the keyboard and the mouse are within 100 centimeters (39 inches) of the receiver. If the receiver is attached to a cord, position it so that it is on the same level surface, close to the mouse and keyboard.

4. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. If the mouse or keyboard is not working, then replace the batteries, even if the mouse/keyboard software indicate the batteries still have a charge.
Remove the battery cover to access the batteries. For keyboards, the battery access cover is found on the underside of the keyboard. When replacing the batteries look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment.

5.
If you have a USB receiver, unplug the USB receiver, wait 10 seconds, and then insert it into another USB port - preferably into a USB port that is closer to the mouse and keyboard. For example, if the USB receiver was plugged into a USB port on the back of the computer, unplug it and plug it into a front USB port.
6.
Resync the wireless keyboard and mouse connections.

Resync the keyboard and mouse connections for receivers with a connect button .
Resynchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers.
NOTE: The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.

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2) Is the mouse ON? The switch under the mouse is supposed to turn on automatically when the receiver is removed. This does not always work.

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Also, if the drivers are NOT preloaded on the system, there should be a driver disc that came with the mouse, insert it and install the drivers for your mouse on your computer prior to following the above advice.

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