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Line noise could cause trouble. I don't know if this unit supports VOIP phone lines. Many fax units require a genuine analog line or something that reproduces an analog phoneline.
Can you test the unit with a genuine analog line?
The easiest way is to use the intranet interface. Enter the IP address of the fax machine into your web browser on your computer (on the same network) and you will get the interface. Select the administrator role (hopefully the password will still be blank), and then go to the address section. You can enter speed dial numbers there.