Question about Brother HL 5250DN Laser Printer

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I am trying to print double-sided copy on card stock

Side one prints, then retracts into the printer and jams. Regular paper works fine. It also prints single sided copy on card stock just fine. Is there a trick or should I give up and go to Staples?

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  • Anonymous Mar 24, 2014

    a few days ago, our savin c2828 printer started defaulting to double sided copies. after i switch it back to single sided copies, it only works for the next print

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  • 417 Answers

HI there sounds like there is a blockage in the duplex area that is not holding any sensors down. Check the duplex area for torn paper, failing this it maybe a sensor problem which will then need a engineer.

Hope this helps
Thanks J

Posted on Jan 30, 2008

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Hello,

The card stock prints ok but not regular paper because your pickup roller and separation pad are worn down and need to be replaced. The card stock still picks up because it is much thicker than the paper so the roller can grab it better. You need to get a roller kit part # RK-1320. We carry them at: http://www.ccl-la.com/catalog/product_info.php?cPath=24_41_42&products_id=71 if you need to order the kit. We also offer full tech support after the sale.

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