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No Dial Tone on phones or modem

Phones work until computer is plugged into jack. then there is no dial tone wither on phone or modem. cannot connect. called tech support for internet, they said problem is with line. called tech support for phone line, they said problem is with internet. changed jacks, changed phone lines, only one place to plug it in in back of computer so have not made classic error. modem tests okay, computer says modem is in disconnected state when not attempting to connect. Any ideas?

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If you have a dial tone when your computer is not plugged in, then the problem ls with your computer[ a possible short in the computer] the phone cord to the jack, or anything in between such as a dsl modem.if you have dsl, be sure your ethernet cord [ that's the wider plug cord] is in the wider jack in back of the computer. it wont fit in the regular phone jack.if you have dial up, be sure the phone cord is in the regular jack not the ethernet port.[if you have one]

good luck

Posted on Jan 31, 2008

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