Question about GN Netcom GN 9120 Professional Headset

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GN Netcom GN 9120 - can't hear

Hi, my headset rings when there is an incoming call, but once I pick up, I can't hear the other person. However, the other person can hear me perfectly fine. I can actually hear myself through the headset, but I just can't seem to hear the other person. Is there a solution to this? Thanks!

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  • Anonymous Jun 09, 2008

    hi,



    When I use the headset, there's a slight echo and the person on the other end can barely hear me. How do I fix this?



    thanks.

  • gn9120 help Jun 09, 2008

    hi,



    There's a slight echo when I use my headset and the other party can barely hear me. How do I fix this?



    thanks!

  • Anonymous Oct 13, 2008

    We have a GN9120 doing the same thing

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Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Posted on May 19, 2008

  • Ohitworked Jun 15, 2011

    I had the same problem, everything was working but no sound. Called the help desk, after about 10 minutes of do this do that, his solution was to upgrade to a newer model $$$$, Then I went online and found your advice. I removed the battery and...It worked. Yippee! Thanks

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1 Answer

Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?


The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01


Good luck from Headsets Direct!

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1 Answer

I use the handset lifter for the phone I have (Polycom SE-225). When am sitting at my desk neat the phone, I speak anything above a low normal into the bluetooth headset, like when I am laughing or people...


Unfortunately no. The phone ringer has to be a certain volume for the lifter microphone to pick up the ringing vibrations. If you put it to low, you will not be alerted to the incoming calls. When you're at your desk and can see the incoming calls, maybe then you can lower the telephone ringer volume for some relief.

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Cannot hear phone ringing in headset, only on handset.


The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

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1 Answer

When i make or get call I can hear them but they can't hear me. I get this yellow swiggly object on my screen.


Hi,

There is some problem with your phone mic only.please use your headset to check it.Connect your headset and answer phone with your headset.If the person don other side hear you then the problem is with the mic only.Please take the mobile to NOKIA CARE centre and they will repair the mic.

The yellow colour swiggly object which comes next to the battery bar is nothing unusual.It shows that your call is been connected with the person on other side.This symbol will not appear when the other person's phone is ringing,When the person picks up the phone this yellow colour symbol will apear.]

Thank You
Thank You

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1 Answer

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Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

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