Hi, my headset rings when there is an incoming call, but once I pick up, I can't hear the other person. However, the other person can hear me perfectly fine. I can actually hear myself through the headset, but I just can't seem to hear the other person. Is there a solution to this? Thanks!
Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you
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Volume adjustment is made by depressing the two + and - together until beep is heard
once beep is heard press the + button several times until louder bleep is heard this will increase transmission from headset and cure the problem
It sounds like it may be a defective unit in that the charging points on the base and the earpiece are making intermittant contact, hence the clicking noise you get when the unit goes into headset mode and the fact that the battery never reaches a fully charged status.
A couple of things to try:
Check the charging points/contacts on the base and the earpiece for damage.
If they look ok, gently clean them with some spirits and try again.
Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.
Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.