Question about Brother IntelliFax-2820 Laser Fax

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Brother MFC 4450

Can only receive faxes - Cannot send faxes

error reads:
scanner error
online

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The majority of Brother machines will usually not recieve when they have a scanner error. So your lucky.

Under the top cover where the original goes you will see a glass strip (this scans your original). It should light up when the machine is powered on. If not this item has most likely failed. I have seen it before where rust around the contacts have caused it to not work and after cleaned the contacts it did work but usually it just fails.

Another way to checkif the machine will let you is to do a copy. If it comes out black it means the scanner has failed. It should be a relatively cheap repair if it has.

Posted on Jan 30, 2008

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Posted on Jan 02, 2017

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2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

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4. Then press the "Options" button 10 times till it reads "Max Send Speed."

5. Now press the "Right Arrow" button and choose "9600 bps."

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1. Please press the "Fax" button.

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I assume you're getting this error when sending a fax?
Check original is not a paper jam error. This can happen in the winter due to bad noise on the phone lines. When you send a fax, you can get this result from the receiving machine due to noise. The receiving unit will transmit the error back to the sending unit.
The unit is basically asking you to check the quality of the original document. 90% of the time, there is no problem and the receiving unit actually got a good copy. However, sometimes due to noise on the line the receiving unit will get a poor copy of the fax. In this case the fax should be resent. Of course, since there is no way for you to determine how good the copy is at the receiving unit, in most instances you will have to resend the fax to make sure it goes though.
If, however, you are getting this message while copying (very unlikely) you can do a simple test of the document scanner that should reassure you that there is no serious fault, or pinpoint the actual fault.
Press the following key sequence within 2 seconds: MENU, *, 2, 8, 6, 4. If your unit has a FUNCTION key, use it in place of the MENU key. This should take you to maintenance mode. The display should say MAINTENANCE and all the lights should be flashing. If not, try unplugging the unit, press and hold either the MENU key or the FUNCTION key (depending on which your unit has) and plug the machine back in. This will also take you to maintenance mode.
Now, just press 5 5. This is the scanner area setting command, and if there is any problem with your scanner it will show up here as an error. If there is no fault with the scanner, the unit should return to maintenance mode in a moment. Once done, press 9 9 to exit maintemance mode.
If you are constantly having this error, get a phone repairman in to test your fax line.

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THE CIS SCANNER /REFERENCE WHITE NEEDS CLEANING AND THE CIS TRAINING NEEDS TO BE DONE.

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HAPPY FAXING

OMNIPRESENT

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