All this is in the tool box, my wife just gave me this same GPS for Christmas
Ok turn it on, touch the "Wrench" symbol, in the next screen there is another "Wrench" symbol touch that, in the next screen touch the gear symbol marked "System" in the next window it will say "Key Board layout" touch that the next screen shows "ABCDE" AND "QWERTY" select Qwerty and then touch OK. any other questions call me 925-577-7157
As far as the voice goes inb the same window as the System select the "LIP" symbolt in the next window u will see "VOICE" select tha and then select this setting "American English-Samantha (TTS)" this will enable the voice that speaks road names and streets.
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