Question about Xerox DocuPrint N17 Laser Printer

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N17 printing "black" pages

This Xerox N17 is printing completely black pages. Initially thought it was a toner cartridge problem but changing it did not resolve the problem. After power cycle it printed a few good pages, but quickly started with the black pages again. My company no longer pays for outside maintenance, so I have to figure it out myself!!! any ideas??? thanks.

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  • doitjxr Feb 04, 2008

    tried updating firmware, but no fix. still printing black pages. Maybe fuser assembly needs replacing.

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If it prints fine at times, I would go to the Xerox.com site and dlwnload the latest firmware, and install that.
The problem really sounds like corrupted software in the printer.

Posted on Jan 30, 2008

  • Rick Kasper Feb 04, 2008

    If its totally black pages I can't see the fuser being the issue.

    Since you reloaded the software, the next area to look at are the cartridges. One of them could be arching, black prints can be caused by bad connections, mostly the ground contacts on the cartridge.

    A cartridge arching internally can also give you black pages.

    That woud be the next steps to pursue. I would strongly suspect one of the connections on the print cartridge to be a problem.
    Remove the cartridge, look at all the connections on the cartridge and trace them to the connections in the machine. See if one is bent or very dirty.

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