Question about Philips GoGear HDD6330 MP3 Player
First, try resetting the GoGear by pressing the Power on/off and Volume + buttons simulataneously and holding them (preferably do this when the player is on; the reset is successful when the player shuts off).
WHEN that fails, Back up all the files on the GoGear and perform a Repair:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.
In the future, even though it's a pain, use Windows' "Safley Remove Hardware" feature to safely remove the GoGear from the computer before disconnecting.
Also, see the warning on Philips website about Windows Media Player 11 and this device.
-Tha Mp3 Doctor
Posted on Feb 04, 2008
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Posted on Jan 02, 2017
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