Question about HP OfficeJet 7410 All-In-One InkJet Printer

1 Answer

HP 7410 Scan feeder jam

I attempted to scan several magazine pages by putting them into the upper feeder and it got jammed. How do I clear this? The printer is now unusable because whenever I turn it on it asks me to clear the paper jam. Is there some way to get into the rollers to clear them?

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  • 4 more comments 
  • kaiserdr Jan 30, 2008

    The magazine page, or small shreds of it are jammed in the feeder. When the printer is turned on it says feeder jam and will not function at all. This is my only printer, therefore I need to figure out a way to lift the top feeder to clean out the shreds of paper.

    ALL functions of this four-in-one printer are now disabled. I can not copy or print.

  • kaiserdr Jan 30, 2008

    I tried to send a regular sheet of paper through to clear it and that did not work.

    There is a small green tab on top of the feeder after you open the top, but that only opens a centimeter or two and does not provide any access to the rollers where the jam is.

  • kaiserdr Jan 30, 2008

    Unplugged it all night, when I plugged it back in, same message.

    There IS a paper jam, deep in the top cover where you feed the paper to scan. I need to find a way to OPEN the feeder and get to the rollers where I can use tweezers to remove all the paper shreds--but there are no instructions in the user manual about how to do this.

  • kaiserdr Jan 30, 2008

    I figured it our myself. For future reference, if you open the top, remove a long piece of tape from behind the feeder and then pull two clips on each side, that enables you to open the top and gain access to the wheels.

  • kaiserdr Jan 30, 2008

    The tape is on a blue plastic feeder. When you pull off the tape (a big piece of masking tape that runs the length of the feeder and is about an inch wide) then you pull back on the blue feeder. It pulls out of the machine to reveal the rollers.

    Using a pair of tweezers I pulled all the paper I could see out and then took a 8 x 10 piece of heavy gauge plastic and pushed that through the feeders to clear the paper shreds out.

    Then of course, worked in reverse to put it all back together again.

  • kaiserdr Jan 30, 2008




    In the manufacturer's original the tape ran from the tab on the left TO the tab on the right. The feeder works fine now.

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Ill see if thera sev maneul out for u best to unplug it all 2 min then back on with latest drivers what kinda paper are uusing sum are picky to thin ect

Posted on Jan 30, 2008

  • 10 more comments 
  • nick helpap
    nick helpap Jan 30, 2008

    can u just scan by laying it down instead of feeeing it it throw

  • nick helpap
    nick helpap Jan 30, 2008

    they make plastic sleveves at staples that for binders u know same size as paper stick your magizine in those sheets then stick in machine maginzine is to thin of paper will cuse this printer to choke up

  • nick helpap
    nick helpap Jan 30, 2008

    send reg pices paper throw it to get it cleaer try that

  • nick helpap
    nick helpap Jan 30, 2008

    u can disasemble it to see the paper that stuck but u have to know what your doing are u good atthis kinda stuff to take it all aprt

  • nick helpap
    nick helpap Jan 30, 2008

    ya i know u will nee dto get in deeper take that apart aint fun job if u dont know how for me to tell u would be hard

  • nick helpap
    nick helpap Jan 30, 2008

    ill do sum more rserch also see if they show a easy way to get in but i dought it ill look

  • nick helpap
    nick helpap Jan 30, 2008

    did u unplug it for 1 min then back in

  • nick helpap
    nick helpap Jan 30, 2008

    got ya ok ill look for that see if i can get u guide to get it open

  • nick helpap
    nick helpap Jan 30, 2008

    what about long needle nose they make super long ones up to 3 ft lol can u see the paper in it if u had longer tool would it work doe sit show screw around that top area were look like it can be removed or just bottem master screws

  • nick helpap
    nick helpap Jan 30, 2008

    great job thx ill rember that for helping others thx again nick

  • nick helpap
    nick helpap Jan 30, 2008

    great dont use those maginzins again to think will mess this up

  • nick helpap
    nick helpap Jan 30, 2008

    great man thx for the pics relly helps this site out

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1 Answer

Jam in top 3015d


Sir/Madam

Occasionally, media becomes jammed during a print job. An error in the software program and a jam message on the printer control panel display indicate a media jam. To prevent a jam, see the following instructions:
  • Only print on media that meets HP specifications.
  • Only print on media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.
When adding new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, which reduces media jams

Clearing a media jam


CAUTION: Media jams might result in loose toner on the page. Use cold water to wash toner off of clothes, as hot water will permanently set the toner into fabric. To remove toner from hands, wash hands in cold water.
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
NOTE: When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.


Push the print-cartridge-door release and open the top cover.
Figure 1: Pushing release and opening top cover

3f0c0681-aab8-41b1-8ccc-edbc8d10b083.gif

Grasp the handle of the print cartridge and remove it. Set it aside.
Figure 2: Removing print cartridge


1135f64a-e54d-412a-a38c-2d53092ee8b0.gif

CAUTION: To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until it can be placed back in the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Figure 3: Jammed media most visible


38cea87e-25d6-4cfb-86b2-bbc3d933d279.gif

When the jammed media is removed from this area, replace the print cartridge.
Figure 4: Replacing printer cartridge


47beeaaf-6bbe-4681-9d09-8b877270789e.gif
Press the supporting springs, and close the top cover.
Open the media input tray and remove any media from the tray.

359bf88b-3c84-4de1-861e-08b6fe39b01f.gif
Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the printer.
Figure 6: Removing media input tray


92329010-15d2-4a56-a894-eacfba561eac.gif

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Replace the input tray into the device.
Figure 7: Replacing input tray


141b20dd-a71b-4e53-86c1-b5e589fa0d60.gif

After clearing the media jam, it may be necessary to shut down the printer, and then turn it on again.

NOTE: To add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.
Clearing other media jams
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the printer, grasp the leading edge of the media and pull the media out through the output bin.
Figure 8: Removing jammed media from output bin


b9b1737a-16cc-4bd2-b9a7-77bad78ef641.gif

NOTE: If the printer is shut off before clearing the media jam, turn it on again, and then restart the printing or copying job.
Tips to avoid media jams
Make sure the automatic document feeder (ADF) media lever is in the correct position for the media being used. Slide it to the single-sheet setting (to the right) when scanning on thick media. Slide it to the multiple-sheet setting (to the left) when scanning on regular media.
Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that is used.
Check that the input tray is securely in place.
Do not add print media into the input tray while the printer is printing.
Use only HP-recommended media types.
Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

A software error message indicates a media jam, and the Doc feeder jam Clear, Reload message appears on the printer control panel display to indicate a jam.
  • The ADF input tray is loaded incorrectly or is too full.
  • The media does not meet HP specifications.
Typical automatic document feeder (ADF) jam locations Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page.
Figure 9: Removing jammed media from input tray


ec9c59d7-7daf-42c3-ba56-dc15042f3605.gif

Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page.
Figure 10: Removing jammed media from output bin


e710c656-d551-4439-940d-878a82196f67.gif

  • Intermediate location: If the page is sticking out of the input tray and into the output area, see "To clear a media jam from the automatic document feeder (ADF)" below for instructions.

Automatic document feeder (ADF) media lever If a thick media is being used, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.
When the copying, scanning, or faxing jobs are complete, slide the ADF media lever back to the multiple-sheet setting (to the left).
Clearing a media jam from the automatic document feeder (ADF)
  1. Using both hands, pull the printer control panel door toward you.
    Figure 11: Opening printer control panel door.
c5ce49eb-752a-4d44-bf67-99b4b9a44cc5.gif

  1. Remove any jammed media. Figure 12: Removing media
0cf6dfd4-a8b2-4153-8e19-52b3105abfda.gif

NOTE: Use only your hands to remove jammed media. Using other objects can damage internal parts.
Make sure that all of the pieces of media are removed, and then close the printer control panel door.
Figure 13: Closing printer control panel door


375c734d-e4be-4fed-b8ec-47628408dd9f.gif

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Feb 13, 2014 | HP LaserJet Enterprise P3015d BW laser...

1 Answer

An automatic document feeder paper jam has been detected


my scaner icon window show this messege:
an automatic socument feeder paper jam has been detected. clear the jam and try scaning again

Jan 13, 2012 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Paper jam but there are no paper jam


Leading cause of paper jams is debris / foreign objects that accidentally fell into the paper feed area. Please try this approach to fix the problem: 1. Remove the sheets of paper from the feeder.2. Grab a flashlight and look inside the feeder for any debris or foreign objects.3. If you're willing and physically able, you may also carefully turn the printer over. Any debris should just freely roll out from the feeder.4. If feeder is clear, place the printer on the table. Open the printer cover and remove the cartridges.5. Check the cartridge area for any obstructions in the paper path.6. Close the printer cover.7. Re-brick your printer by pulling out the power supply - the black box where the power cord is plugged into. Re-plug after 30 seconds.8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again to verify that the problem is fixed.

Dec 08, 2011 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Canon imageclass D1120 printer says: feeder paper jam,


Hi Try this method


To "Settings/Registration Table"

You can specify the method for restarting scanning of documents when a paper jam occurs in the feeder.

For information on the optional products required to use this function, see "Optional Products Required for Each Function."


  1. Press b_in_add.gif(Settings/Registration) ? [Function Settings] ? [Common] ? [Scan Settings] ? [Feeder Jam Recovery Method].

  1. Select [From 1st Page] or [From Stopped Original] ? press [OK].

Details of each item are shown below.
[From 1st Page]: If a paper jam occurs in the feeder, scanning starts again from the first page of the document. [From Stopped Original]: If a paper jam occurs in the feeder, scanning starts again from the page of the document scanning was interrupted.

Jun 10, 2011 | Canon ImageCLASS D1120 All-In-One Laser...

2 Answers

Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Apr 02, 2011 | Canon Office Equipment & Supplies

2 Answers

I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Dec 12, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

The scanner keeps jamming. i try to scan form the document feeder &the papers keep getting stuck. It will not complete a scan!what do i do?


In summary: * Very unintuitive, convoluted and unpleasant to use (same on Win2K as XP) - sometimes the SW hangs during scan and needs a reboot - sometimes the SW crashes with a dialogue "try reinstalling HP software", and needs a reboot - sometimes it scans and after conversion to pdf
Advantages: I cannot see any advantages with this product
Disadvantages: Software is convoluted and unreliable, paper jams are difficult to clear

function showHideReviewText( sType ) { if ( sType == 'more' ) { document.getElementById( 'review_text_full' ).style.display = 'block'; document.getElementById( 'review_text_short' ).style.display = 'none'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('less'); }; } else { document.getElementById( 'review_text_full' ).style.display = 'none'; document.getElementById( 'review_text_short' ).style.display = 'block'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('more'); }; } } ...with a dialogue "try reinstalling HP software", and needs a reboot
- sometimes it scans and after conversion to pdf every page is blank
- very occasionally it scans a document properly
*If the sheet-feeder jams is says to refer to the documentation to clear it, which doesn't exist. There is no way to clear the jam except to pull hard & hope. No levers to release it like one would expect.
*Frequently has error ...
...cycled to work again.

Everything has to be started by pressing a button on an application called "HP Director". There are 4 apps started from this:
1) Scan Picture
2) Scan Document
3) Make Copies
4) View & Print
also Help
also Settings (which are used in conjunction with settings found in (1) and (2)!)
- Each application has to be exited to return to "HP Director"
its a worst scanner
and prone to jamming problem

Jun 09, 2010 | HP Scanjet 5590 Flatbed Scanner

2 Answers

I am printing several pages and there is a jam. I


It will re-print it after you clear the jam. Just pull it out pulling slowly and evenly and it will come out.Also you can see directions on HP.com. Steven 818-888-0006

Mar 06, 2010 | HP LaserJet 3055 All-In-One Printer

1 Answer

Using automatic feeder to scan a multiple page doc into 1 PDF


Yes you can scan up to 30 files in one pdf , and you have to put documents in auto feeder (face up) and from the pc, scan menu, scan to files, select destination and extension.
That's all

Mar 04, 2010 | Canon PIXMA MX310 All-In-One Printer

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