My Jornada is my very best side-kick and it has developed a real problem. It's still synching with my computer and reminding me of meetings and appointments but I can't see anything. The screen was getting darker and I searched for suggestions which included replacing the stand-by battery and letting the unit run out then recharging it. I did both. The new stand-by battery helped for a day. Recharging the unit did nothing. And now the screen is completely black. Jornada is still beeping and flashing its little green light but I can't see what it's telling me to do. Please help 'cause they don't make anything like this anymore and I just love it!
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Re: Blank Screen on Jornada 680e
the screen cable might have some problem - or might just need adjusting it. (disassembly required).
The Jornada's screen cable eventually develops a break in one of the wires. You can't really fix that type of ribbon cable, and HP doesn't sell replacements. You can try to wiggle the cable until it starts working again, but it'll only work intermittently and for so long before it's completly dead again. About all you can do is find another Jornada that hasn't seem so much use.
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Sounds like the shock from being dropped may have caused some internal connections to the screen to become loose causing the stripes or blank screen. It is also possible something might have been damaged. It sounds more like a loose connection and not any damage, but I don't know for sure. My suggestion would be to get it looked at by a professional.
I have had this happen to me at work. You need to backup your Jornada on the computer that works to sync (VERY IMPORTANT) and then hard reset the Jornada (which wipes it clean). Make sure that you put the name back into the Jornada identification (it will be wiped out by the hard reset). Then try to synch on the computer that can't synch except as Guest now. It should sync fine.
Then you will need to sync on the computer that works to sync to restore the backup file. Then you will be back to normal.
It is a pain. I don't know why it happens but I know this solution worked for me. Let us know if it works for you.
Occasionally under XP Pro, my 564 won't be recognized when I put it on the cradle to sync. I just take it off the cradle and try again. My understanding is the XP loads an HP driver when the Jornada is detected as connected by USB, if that driver doesn't load succesfully, then XP won't recognize the Jornada.