I'm new to this forum, hopefully you can help or direct me. As a tech trainer I often disseminate information to our techs. We have been installing digital phone to business and residential customers for quite some time. Occasionally we encounter problems with older fax machines that are sensitive to the polarity of the phone connection, the red and green wires(tip & ring) connected backwards. But a new issue is circulating about using a 4 wire silver satin phone cord to connect to the fax machine rather than the two wire cord (usually provided). If a 4 wire connector is used, are the outside wires (yellow & black) acting as antennas causing the fax machine to become confused? Or is there another explanation why a 4 wire connector on some fax machines would cause malfunction? Thank you very much,.
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Unless I'm misunderstanding your question, your fax machine has nothing to do with the incoming fax number. That's assigned by your phone service provider to the telephone line the fax machine is connected to. The only way to change that number would be connect the machine to a different phone line. This might be as simple as just plugging the phone cord into another jack if that line already appears at a convenient location, or it might mean a visit from a technician to place a jack where it's needed. Or you can contact your phone service provider about assigning a new number.
I hope this has helped. If not, please post a comment with more information about your question and I'll try to help further.
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
Must have DSL filter attached before fax, not sure how you are saying you have it setup, but phone line should come from wall then to filter then to fax socket marked line, phone should be hooked to socket on fax marked EXT, if you dont have dedicated fax line then fax number will be same as phone no.
If you have Adsl then there will be a lead from wall that splits into two, one goes to your modem (ADSL) and the other marke phone or line needs to go to fax socket marked LINE