Question about Brother IntelliFax-2820 Laser Fax
I'm new to this forum, hopefully you can help or direct me. As a tech trainer I often disseminate information to our techs. We have been installing digital phone to business and residential customers for quite some time. Occasionally we encounter problems with older fax machines that are sensitive to the polarity of the phone connection, the red and green wires(tip & ring) connected backwards. But a new issue is circulating about using a 4 wire silver satin phone cord to connect to the fax machine rather than the two wire cord (usually provided). If a 4 wire connector is used, are the outside wires (yellow & black) acting as antennas causing the fax machine to become confused? Or is there another explanation why a 4 wire connector on some fax machines would cause malfunction? Thank you very much,.
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Posted on Jan 02, 2017
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