While trying to update my Garmin c330 maps, the update software encounters an error while communicating with the c330 unit and instructs the user to exit the program . Garmin insists that the error is caused by the USB chip set in my Dell computer. They say that the Via rev 5 chips are not compatible and that it only works with the IBM USB chip set. I have not had any problem updating the units software nor have I had problems using third party software to communicate with the unit. Has anyone else had problems with the Via chip set? Is there a driver upgrade that could solve this problem?
Dell Dimension 8250 system Windows xp sp2 with all updates 512mg memory
I called Garmin support and sent the unit to them to check out. The software support guy ran the update two times and got the same error. The software support guy sent it to the repair department, and my old unit was exchanged for a working unit.
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Register your Garmin at MyGarmin.com - from here Garmin guides you to download the webbrowser plugin to communicate with your Garmin StreetPilot C330 over a USB cable.
When your Garmin StreetPilot C330 is connected through your webbrowser - it will show compatible map updates. These can be ordered on DVD or downloaded.
Note that downloading the map update will take a very long time and requires at least 5 Gb of disk space on your PC/Mac. The internet connection needs to be fast and stable enough to complete the huge download. Otherwise its better to order the update through DVD.
Garmin has released new maps. Most of their units are entitled to a free update if the unit was purchased recently Just a heads up to anyone who recently purchased a C330. According to Garmin's tech support, the map udate 2008 is not free to those of us that recently purchased a C330. Only to those who purchased a C340 and up. Their excuse is that it is a "low end" unit, and also that the memory cannot hold the full US maps on the DVD. Gee, I can purchase the update for $69.99 and load a subset of the maps if I want, according to the person in tech support, but I cannot receive it as a free update. So, apparently buyer beware if you purchase Garmin's "low end" units. You will apparently not be able to receive a free update of maps, even if the unit you buy is already out of date.
Fixed. Called Garmin. It seems that version 4.90 FW on the Nuvi 350 (which came shipped on my 350) has a bug where it cannot communicate with the Garmin software either to update maps or update FW. Tech from Garmin e-mailed me a patch that I copied into the Garmin folder on the Nuvi itself, via USB and Windows Explorer. I then rebooted it; the patch installed itself which then allowed the unit to communicate with the map upgrade software and all is well. 2009 map update is now installed and the Nuvi is working fine again. Haven't tried upgrading to newer FW yet; will probably leave well enough alone.
Unfortunately, they don't offer free map updates. You can purchase map updates for around $70, but they won't update them for free.
Also, the base model of the C330 does not have enough memory to store the entire 2008 Map Update. Unless you have more memory than it came with stock, you may have to choose which maps to include. For instance, in North America you have to choose between US and Canada - there's insufficient memory to hold both.
(Untried) For C330 owners that want to have both Canada and US 2008 map update on their GPS this is what you have to do.
Must have: 1 - Street pilot C330 2 - 512mb SD card 3 - SD card reader of some form (some cameras will suffice) 4 - Garmin 2008 Map Update North America
What to DO:
1 - connect the GPS to the computer 2 - Insert the Map update disk 3 - Install the Lower 48 states, United States (Reason - the C330 has around 1000mb of memory and the "US 48 states" map uses around 900mb" while Canada uses 400mb...which is why you will need that 512mb SD card later)
4 - Once the GPS is updated with the US map. Browse the Map update disk contents. This can be done with going to "My Computer" right click on your CD/DVD drive and click on "Explore"
5 - Open the folder called "img"
6 - Copy the file called "gmappromU.img" file is around 430mb. (This is the map file for Canada)
7 - Insert your SD card into your card reader and connect it to your computer. A window should pop up. If not you should see it on your "My Computer"
8 - Once you have navigated your way into the SD card directory. Create a folder on the SD card named "garmin" (no caps)
9 - Go into your newly created "garmin" folder right click and paste the "gmappromU.img" file. (This may take upto 20 to 30 mins)
10 - Once the process is complete, Rename the "gmappromU.img" file to --> "gmapsupp.img" (watch for spelling, no caps at all)
11 - Remove the SD card, Turn off your GPS, Insert SD card into GPS.
12 - Turn on GPS, let it load, and there you have it, the FULL North America Map.
When you are searching a state or province (depending where you are located) it will give you an option which map to use, Canada/Alaska or the lower 48 US states. Select your map and you are set to Go.
A. Is the unit turned on and plugged in via the USB?
B. Is the USB connection active?
C. Have you downloaded the USB drivers to the machine you are using?
You can only load one region on the C330. It will not hold the entire update. That is why you are having problems loading it via Mapsource. There is a way to load the second region onto and SD card for use, though.
"Isn't it supposed to look like the image on the package? "
NO, the image on the package is just for show. The newer Garmin C5XX, Nuvi, will allow you to change to a car icon. To get 3D go to the main menu and select the wrench, then select map, then Map view to change to 3D.
Mapsource 2008 only upgrade the streets and POI (point of interest).
you will need to install the usb driver which should be located on the 2008 disk. When you attach the gps to your computer it should ask where the usb driver is located. If your dvd drive is (D) click browse and go the disk and find usb driver folder. I have purchased the new 2008 disk and had problems with it freezing on loader loading. I then browsed the disk and downloaded and then was able to get to the maps. I did not install it due to it asking what map I want to download. I wanted the whole thing so needless to say I am taking it back to walmart. I hope this helps.
I have contacted Garmin several times till I got an acceptable answer. Some of the C330 receivers were sold to car rental agencies and contain software version 2.30. These units cannot be uodated. They are not reconized as a HD letter in "my computer" and mine would not accept a map update.