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Ir 2016, can be onlly pull scanner, so that means that you must have installed scan gear, selected in scan gear, and over microsoft word or similar insert scan ( INSERT PICTURE FROM SCANNER OR CAMERA ), but the machine must be in scan mode, put original on platen or dadf, and then "pull it"from PC.
It can't identify the link and I suspect you've either had someone modify your server with new software updates, or there has been some network maintenance done that has moved, altered or deleted the server link. It doesn't seem to be a problem with the IR5020 if your other IO activity is unaffected.
its waiting for the command from the computer. in order to use scan you have to down load the canon scan tool from imagerunner.com / support/ downloads/ office products/ then canon network utilities. look for network scan gear tool ... down load save open run setup then open the program and you can either let it search for a scanner or you can put in the IP adress for the copier. then under your scanning software ( ADOBE PRO) eg. you selesct the scan gear tool as the scanner. to scan a doc you put paper in feeder select scan online then from your computer tell your software to scan good luck