Question about Canon imageRUNNER 5020 Copier

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Scanner unable to communicate

We have a canon imagerunner 5020. When switching to scan mode we get a message saying "Unable to communicate with 10.2.2.100" Any ideas?

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  • Anonymous Mar 17, 2014

    Canon mp490 scanner unable to scan to email

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  • 18 Answers

Try a new IP Address

Posted on Jan 31, 2008

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Imagerunner 5020 scan to email


It can't identify the link and I suspect you've either had someone modify your server with new software updates, or there has been some network maintenance done that has moved, altered or deleted the server link. It doesn't seem to be a problem with the IR5020 if your other IO activity is unaffected.

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Was scan vgear setup? you have to enter the ip address for the copier in the setup. If you can print to the copier, use that same IP address in scangear and you will have communication.

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its waiting for the command from the computer. in order to use scan you have to down load the canon scan tool from imagerunner.com / support/ downloads/ office products/ then canon network utilities. look for network scan gear tool ... down load save open run setup then open the program and you can either let it search for a scanner or you can put in the IP adress for the copier. then under your scanning software ( ADOBE PRO) eg. you selesct the scan gear tool as the scanner. to scan a doc you put paper in feeder select scan online then from your computer tell your software to scan good luck

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Are you scanning from Toolbox? Make sure the correct scanner is selected in the Settings section.

What OS is this? Try scanning from various applications.
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