Question about Visioneer 9020 Flatbed Scanner

4 Answers

Lock I have a 9020 which has worked fine, but the power adapter has had to be replaced, and since then I get a box saying Optical Module Lock is on. Please turn off etc. I have unlocked it a thousand times. I have turned off the scanner power, restarted the computer, no good. This is on Scan Reflective. On Scan 35mm or Scan Negative, the light carriage moves (so the lock is not on) but I get a box saying Verify the TA is positioned properly etc. I have a million 35 mm slides so I need this thing. Please help! David Powell davidmarkpowell@yahoo.com

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  • 2 more comments 
  • barradalagoa Jan 31, 2008

    djnick:

    Thanks for your response. Yes I got the new power adapter, and the problem started as soon as I connected with it. It is the correct voltage, so a power surge from the old one could have caused the problem.

    I have uninstalled and reinstalled several times with no success. I even connected the scanner to another computer and installed the program on it. Still get same problem. On Scan Reflective it says the lock is on, and on Scan 35mm and Scan Negative it says Verify Position of Trnsparency Adapter (but in this case the light carriage moves, so the lock is obviously not on.)

    I think its a hardware problem in the scanner, as it did get moved quite a bit when replacing the power unit. You had a suggestion about opening the scanner but I was not able to read all of it. Can you repeat please?

    I have tried unlocking, disconnecting, reinstalling etc to no avail.

    Any ideas?

    Many thanks

  • barradalagoa Feb 02, 2008

    I have uninstalled and reinstalled several times. In Scan REflective the scanner thinks the lock is on. In Scan 35mm and Scan Negative the carriage moves half way (so the lock is clearly NOT on) and the scanner no longer says Unlock, but says Verify the Transparency Adapters are positioned correctly.

    Could this have been caused by a power surge when its power adapter failed?
    Do I have to buy a new scanner? (I hope not - I really like this one!)

  • barradalagoa Feb 03, 2008

    Soulvisitor,
    Hi, and thanks for responding to my problem in such detail.
    Firstly, the scanner is not working at all. On Scan Reflective it tells me that the optical module is on, and that I should unlock it. I have, many times.
    On Scan 35mm and Scan Negative the box tells me to verify the position of the Transparency Adapter.
    I have scanned about two thousand slides on this machine, so I know the position of the adapters.
    Re the lock, the part that is moved by the control on the bottom of the scanner can be seen through the glass. It is clearly not inhibiting the movement of the light carriage, as on Scan 35mm and Scan Negative the carriage moves halfway along its track, then returns and the Verify the TA Position box appears.
    In fact, even on Scan REflective, the carrriage moves about an inch (i.e. past the locking device) then returns and the Module is Locked box appears.
    I believe the scanner may have suffered a power surge when its power adapter failed. It may have had a dose of 15v or more instead of the required 12v. Could this have done it? And can the effected part be replaced? I leve in Brazil so replacement will not be easy.
    Re possible Install Uninstall remedies, I have tried, and even loaded the program onto another computer. Same result, so I am fairly confident that the problem is in the scanner itself.
    Thanks again for your efforts
    David Powell

  • barradalagoa Feb 03, 2008

    Soulvisitor,

    Yes, both lamps are shining brightly. As a matter of fact they both come on when I boot up the computer. Then when I start the PaperPort program,The one that is not required goes out.

    This is such a shame - the damn thing is trying hard to work for me, and everything is fine except for this gremlin!

    Thanks for hanging in with me.

    David Powell

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4 Answers

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Hi,

It sounds like the problems you are experiencing is related to a hardware failure. I think that the unit needs to be serviced.

Posted on Feb 02, 2008

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David so this unit works normally, but doesn't when scanning slides, is this correct?

Posted on Feb 02, 2008

  • 3 more comments 
  • Soulvisitor
    Soulvisitor Feb 02, 2008

    Ok so are you using a template and have it positioed correctly ie page please ensure pages 34 to 38 in manual are being followed



    Make sure that template has calibration area correctly postioned



    ie

    To scan a 35mm slide, first position the 35mm mask on the glass. The mask has one square corner.Align that corner with the arrow on the scanner body.Make sure that the text on the 35mm mask faces up so the slide fits properly in the mask.

    Follow the directions on the mask and place the 35mm slide horizontally into the slide holder.Notice that the mask has a narrow slot above the 35mm slide holder. That slot is for calibration to assure that you get the best possible scan results. Do not place items to be scanned in the calibration slot.



    To scan a negative, first slide the filmstrip into the 35mm negative mask and center the frame you want to scan in the opening.



    Then position that mask on the glass and align its square corner with the arrow on the scanner body.



    Make sure the text on the mask faces up.

    The 35mm negative mask also has a calibration slot. Do not place items to be scanned in the calibration slot.



    If this is being followed then what would of happened is the lamp in the lid of the unit has failed but the one under the glass is ok Just like a normally lamp they can be stuffed by power surges..





    Your scanner has sensors that capture the image of the item being scanned. Those sensors are located in the body of the scanner. When you scan a paper item, the light in the bottom of the scanner shines up on the paper and reflects the paper’s image down onto the scanning sensors.



    If a 35mm slide or negative is on the glass, however, the light from the bottom of the scanner would shine up through the transparent 35mm slide or negative and would not reflect its image onto the sensors. That is why your scanner has a light in its document cover.



    When you scan a 35mm slide or negative, the light in the bottom of the scanner turns off, and the light in the cover shines down through the film onto the sensors to capture the film’s image.


  • Soulvisitor
    Soulvisitor Feb 02, 2008


    If your scanner has a Transparency Adaptor (and yours must to do slides), check that the cable is plugged into the Option port on the back of the scanner.

  • Soulvisitor
    Soulvisitor Feb 02, 2008

    pic of lock that I'm pretty sure you already have made sure it is unlocked.

  • Soulvisitor
    Soulvisitor Feb 03, 2008

    Scan reflective uses a different light(scanner) than scanning for slides/transperancys, so the thery of scanner moves, so is not unlocked seems somewhat flawed.



    Did you read and follow djnicks link?












    Toggle the lock switch firmly 4 times leaving the scanner in the unlocked (open padlock) position


    • Unplug the USB cable from both the scanner and the computer then plug the USB cable back in again

    • Do not use a USB cable longer than 6 feet

    • Do not use a USB extension cable

    • If plugged into a USB hub or keyboard, try plugging the scanner directly into the back of the computer

    • Turn the scanner power back on

    • Try plugging the scanner directly into the wall
    • The low power output from a UPS battery backup can cause incorrect hardware errors to be reported

    and from the manual

  • Soulvisitor
    Soulvisitor Feb 03, 2008

    David can the lamps be seen to shine?, my first port of guess is that they dont, hence machine thinks scanner is not operating, the light should shine I beleive, during power up, and also when command to scan is given reflective or transparent..Look for it.



    Please insure when testing reflective that you have a original in place, not slides, and ensure when in scan transparent the template is positioned correctly.



    If no light can be seen, then I'd be testing the lamp for continuity.

    bu there is a good chance that they along with control board could of got zapped when power surge was experenced in the past as so could light sensors



    Chhers

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Follow installation instruction given at installation Guide below:
(uninstall , re-install)
http://www.visioneer-europe.com/support/manuals/en.pdf

http://www.visioneer-europe.com/products/home/9020/default.asp

Posted on Jan 30, 2008

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Have u gotten new power sorce yet and did it stop error from bad power supply not getting right voltage

Posted on Jan 30, 2008

  • 1 more comment 
  • nick helpap
    nick helpap Jan 30, 2008

    take off the blue lid and there are two screws at the back of the scanner, take them out

  • nick helpap
    nick helpap Jan 30, 2008

    http://support.visioneer.com/Knowledgeba...



    read this ok talks about erroer u have how to fix more

  • nick helpap
    nick helpap Jan 30, 2008

    Step two: Verify the shipping lock is fully unlocked
    The scanner may have a shipping lock that prevents the scanning carriage from being damaged during shipping. Lock and unlock the shipping lock several times to be sure it is fully disengaged.
    For instructions on unlocking the scanner refer to the setup poster that came with the scanner

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