Check to make sure the black valve is seated correctly (tabs should be snapped into place) and that your red lint filter is clean and correctly positioned (IT GOES IN UPSIDE DOWN IN THE PORTABLE WATER TANK, NOT INTO THE BLACK HOUSING OF THE UNIT) so that you have good suction. If you hear air leaking that's an indicator one of the above is not correct.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Is it a carpet cleaner? If so, you should have dirty water (vacuumed from the carpet) in the recovery tank.
Most carpet cleaners have a transparent vacuum intake so you can see the dirty water going in as you pull back on the return sweep. Check for clogs or a broken belt. I advise against using you cleaner until the water pickup is repaired. Leaving water in the underlayment can cause mold,mildew and rotten floorboards.
I hope this helps. Good Luck!
A good place to start is the owner's manual. If you don't have one, you can google the make and model of your multi-vac to get another copy.
Most wet-vacs work off the same principle. Pre-vacuum the carpet to make sure there is not normal surface dirt and dust. Next Squirt on hot soapy water, scrub it in - then suck up the dirt and collect the dirty water.
So after vacuuming the area to be wet-vacuumed and you are lucky enough to have a separate reservoir on the wet-vac unit - add pre-mixed carpet cleaner into hot tap water (with carpet cleaner mixed into it by the ratios described on the carpet cleaner soap bottle) to the multi-vac water reservoir (from a quick look, the Delonghi doesn't have one) . With the settings for wet vac (per the owners manual), squeeze the trigger for applying the carpet cleaner. Typically, you will go slower than normal vacuuming. Give it a chance to soak in and dissolve/lift the grim and dirt. Come back slowly to pull the dirty water out of the carpet.
There are multi-wet vacs (like the M31) that don't have a reservoir for the carpet cleaner. In that case, you need to pre-mix a couple of gallons of carpet clean in a separate container or bucket. Next spray or sprinkle carpet cleaner onto/into the carpet. Try to scrub the cleaner into the carpet to really get at the dirt and lift it. Next is to vacuum up the wet stuff.
Some carpet cleaners do not contain an anti-foaming agent. I recommend you either add an anti-foaming agent or buy a carpet clean product that already contains it - otherwise, it tends to be a big mess that takes a lot more time.
Hi there! To prepare for cleaning, put the solution and water in the top tank. While cleaning, all the dirty water gets sucked into the bottom tank. To clean squeeze trigger to release cleaning solution and slowly push carpet cleaner forward, this equals one wet stroke. Continue to squeeze trigger and slowly pull carpet cleaner back toward you (second wet stroke). Release trigger and slowly push carpet cleaner forward over area just sprayed with solution (dry stroke). Then slowly pull carpet cleaner back toward you without squeezing trigger (dry stroke). To avoid saturating the carpet don't do more than 4 wet strokes over one area. Always end with dry strokes. Here is a link to view the instruction manual if needed. http://hoover.com/file/604/
If you are unable to pick up water from the carpet after using the hose attachment, is is usually due to one of two reasons.
1 - The duct on the front of the dirty water tank has not been put back in place after using the hose. It is a square plastic piece about the size of a slice of sandwich bread.
2 - The lid is not properly seated on the tank. Be sure to hook the two tabs on the front edge in place before hooking the latch at the rear. This also applies when using the hose.
The cleaning solution tank is only sufficient for part of a room, unless the room is very small.
Are you following the instructions for using the cleaner carefully? The machine has to be pulled backwards (towards you) at a steady pace in order for the vacuum to pick up the water that is dispensed. Do not use it like a normal vacuum cleaner - that will not work.
You need to start facing a wall, and pull the cleaner towards you, moving at about one foot every two or three seconds. The vacuum will then pick up the water that has been dispensed and the carpet will be damp but not sodden.
Depress the lever to tilt back the handle. Grab the tank from the base. Remove the lid. Fill the bladder with hot tap water. Replace the lid, and place tank back into the base. Put the handle back upright until it locks into place. Take the soap container on the side and fill it with the Bissel soap solution. Place your dial on floor cleaner, and select either soap or heavy traffic. Turn on the machine and the heater. Take your machine to the far end of the room and depress the handle put the machine in the corner depress the trigger and you will see a little spinning thing on the machine starting to spin - this means that the solution is blending and the spray is wetting the carpet. Pull the machine slowly back towards you about three feet and then let go of the trigger and pull the machine a couple more inches. When you stop the trigger will release. Push the machine forward and repeat the pull pass this time without depressing the trigger. For the next pass - overlap each and every pass (I do each pass at the half way point). Do this along the back wall. When you depress the trigger and that spinning dial does not spin - you are either out of water or out of soap. Go over the entire room with this technique. Now this next step is VERY important. You have to do the whole room process AGAIN - this time with NO SOAP. I have used these machines for years and trust me - if you don't go over it again - your carpet will be a magnet for dirt. This time empty out your soap cup and rinse it out and refill it with WHITE VINEGAR. Again fill your tank with hot water. Re-do the entire room as if you are shampooing the carpet.
Let the carpet dry overnight - the next morning I would recommend applying scotchguard carpet protector (you can get the cans at H.D. or Lowes. Yes the Bissell solution has scotchguard, BUT when I apply the scotchguard again - the carpet stays so much cleaner so much longer.
Do it right the first time and don't cut corners and you will have the cleanest carpet on the block. It's a long process to do it right, but the end result is worth it.
OR if you want to save money and use something more environmentally friendly - fill with white vinegar. This will work just as good and leave your carpet less sticky from the soap and your carpet will stay cleaner longer.
You release the water on the reverse stroke, and the machine will pick up in that same stroke. You push the machine forward to position it and pull back slowly as you pull the trigger to release solution and clean the carpet.