Hey, when i run my connect player and then connect my mp3 this box pops up saying "The portable device failed to initialize and cannot be used". So my player is not connecting. Any help
Sony website offers a new software to connect to your device. Sonicstage.. u can download it for free. im using it right now in my NW-3000 and its easy to use. try it.
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click the start button, then click run, then click the down arrow in the pop-up window and select the F: Drive and then select your device in the box below that and click it and then click run or select
you can check if the USB cable is securely connected to the computer. Make sure that it is not EJECTED. This way, the device IS connected but it is not being read by the computer. Un plug the device and plug it again. See if it works, because, if it doesn't work with the computer, then there's no other option. There are other terms that are used when a portable device is connected, like Removable Disk (F, or H) hope this helped you!
Hello - doesn't anyone listen. Connect the player to your computer, and open the Philips Device Manager, and run a repair.
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.
If you have clicked repair, and it is telling you that the repair failed, then the player needs to be replaced.
Otherwise: Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Ive searched but can't find anything on your error code. It seems Sony made a real lemon with this unit and made many thousands of people very unhappy.
Most of the trouble seems to originate with the lousy software. The latest downloads can be found at http://www.sonydigital-link.com/DNA/WM/NWH/NWH.asp?l=en
Personally if I owned it and had the chance I'd be going for a more reliable unit.
Check out this site for unhappy customers. http://www.kanai.net/weblog/archive/2006/01/24/08h35m18s
BMW
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