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go to www.blackberry.com and download the desktop manager for your phone and service provider and reinstall the software. if it is an unlocked phone you need to navigate to the common files/rim and delete the vender file first.
To help you with this problem, I want you to know that when a cellphone
got fell, the main problem will be make is lost in display,you will not
see anything but you can hear something like message tone and start-up
tone, you can also receive calls. Don't be worry with that kind of
problem. To tell you whats happening inside your phone is your LCD of
display connection is only misaligned. Get it to the nearest cellphone
repair center to get your cellphone to be open by a technician and
probably they will do dismantling your phone and fix the problem. Hope
this could help. Don't forget to say thanks..:-)
the OS may need to be upgraded or reflash ....try this method
2. You need to install a BlackBerry OS file that is
specific to your device. The original version, as supplied by the
carrier, is the safe choice, but you can use any model specific
version. This is not supplied on your BlackBerry CD, Ref: 3 links to BlackBerry's download pages.
3. Once the OS has been installed, you have to prepare it for the device.
Select Start / Computer and select the Drive C: Icon.
Open Program Files / Common Files / Research in Motion / AppLoader.
Navigate to the bottom and delete the file Vendor.XML file.
4. You are now ready to restore your device. Verify that BlackBerry Desktop Manager is NOT running. Plug the device directly into the computer's USB port.
We are about to venture into the bowls of the beast. Windows is not
suitable for this job, we are going to invoke the Command line
interface with an option switch.
Windows XP: Start / Run... / Command
Windows Vista: Start / Command (type this into 'start search')
check your battery terminal. I had this same problem right out of the box. it would only stay on for 15secs shut down and continue to cycle. turns out one of the 4 prongs wasnt connecting right with the battery. I could clearly see one was shorter than the others.
The phone would only work if connected to the computer.
Are you within your 30days? or 1yr manfacture warranty? or 90 days if it refurb (ATT)(anyway)
I have had this problem a time or two after installing bad apps or the wrong apps. If I leave my phone on for an hour or longer and just let the hourglass turn, it will start up - then remove the bad app if that is what the problem is, hope that helps.
Try taking out the battery and the microSD memory card, if you have one. If that still doesn't work, then you will need to wipe the operating system off the device and reload it. The links below show how to do this:
Wiping the Device with JL_Cmder: http://blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F