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HP Deskjet 840c - Printing Emails

Hi, I have a printer (HPDJ840c) connected direct to a computer, I can print test pages and some emails, but other emails won't print.

The settings are the same for all the documents I print (A4, portrait, memo style) sometimes I get the message saying the document was sent and the printer sounds like it will start printing then doesn't, other times I get the message confirming printing then nothing. I don;t get the printer Icon in the system tray.

However, when I select a different email to print it works fine... I've reinstalled/updated the drivers and I can print to another (networked) printers. Just a few emails sent to the 840c are being a PITA. Any ideas?

Thanks

Rob

Hope you can help.

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  • robdunf Jan 30, 2008

    Ignore this, obviously posted on wrong thread... Sorry.

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I did see you reinstalled your software) but please continue
It is important that you have that icon by the clock. Power off the printer by pressing the power button on the printer.
Please un-install your printer software through Add/Remove Programs within the control panel. Please restart the Pc after un-install is complete. Create a folder on your hard drive and name it, "HP DeskJet 840C". Go to this link listed below & download the printer driver software listed. When you save to disk you can choose where you want to save. Pick the folder you created. Save inside this folder. The HP driver (Will most likely be updated software). I promise, you will have a icon down by your clock when finished.
http://h10025.www1.hp.com/ewfrf/wc/product?product=59868&lc=en&cc=us&dlc=en&submit.y=4&submit.x=7&lang=en&cc=us
Follow the instruction in your manual for setup & installation.
If you using Outlook Express & you want to print or send through your printer the page should be set as 8.5x11". Orientation should be set to Portrait, unless you set this for A4.
Lastly, please turn off your anti-virus software during install & re-install. Just in case you come back to this thread!
please vote...

Posted on Feb 01, 2008

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Posted on Jan 02, 2017

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