Question about Creative Labs Zen Sleek Photo MP3 Player
I have a creative zen sleek photo mp3 player. It went into recovery mode and I can't get it out of recovery mode. When I connect it to the computer, it won't even recognize it. It keeps saying it's not connected. How do I get it out of recovery mode?
I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.
I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.
Posted on Aug 19, 2008
I have a Zen Sleek Photo and was experiencing the same problem. To make a computer recognize a unit stuck in recovery mode, I found the following works: First, connect the unit to the AC adapter as if you were just charging the battery. THEN, connect it to your computer. Once I did this, the computer recognized it.
I'm not sure what to suggest as a next step. I downloaded the Firmware upgrade utility from the Creative.com website and re-installed the firmware, although I'm not sure that was necessary.
I must admit I am very disappointed in this product. It seems I have to re-format the thing every 3-4 weeks, which is getting to be a real pain.
Hope this helps!
Posted on Mar 01, 2008
I just need to kno how to get my creative zen out of recovery mode i tried everything and it still doesnt work. i tried draining the battery and i try reseting it and it does the same thing over again.. help me get it out of recovery mode
Posted on Oct 30, 2010
I had the same issue on windows XP service pack 3.
I did the following to fix it:
1. Uninstall windows media player 11 (add remove programs)
2. Uninstall windows media player 11 runtime
3. Uninstall Service Pack 3
if you cannot remove it from add/remove programs go to the folder and run the following exe file. c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe
4. Install Zen CD and do a full install minus the AOL junk.
5. Start windows media and let it do its file association and setup.
6. Kill windows media player and run the firmware update.
The issue is not only related to windows media player 11, but is also an issue with windows XP service pack 3!
Posted on Oct 13, 2009
I had the same problem and the computer couldn't recognize the player. I tried your solution. It works now. Thank you so much.
Posted on Oct 30, 2008
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Posted on Jan 02, 2017
SOURCE: Getting out of recovery mode
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.
do a Clean Up
this Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Reboot the device.
it it continues to boot into revcovery mode see below:
Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.
Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt
Posted on Feb 11, 2008
SOURCE: Getting out of recovery mode
The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.
I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.
Posted on Oct 06, 2008
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