Question about Creative Labs Zen Sleek Photo MP3 Player

5 Answers

Getting out of recovery mode

I have a creative zen sleek photo mp3 player. It went into recovery mode and I can't get it out of recovery mode. When I connect it to the computer, it won't even recognize it. It keeps saying it's not connected. How do I get it out of recovery mode?

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  • bunachi Feb 11, 2008

    it wont come out of recovery mode & when i hook it up to the computer and go on like napster it doesent reconize my mp3

  • Anonymous Feb 19, 2008

    i have the same problem and mine clicks when in recovery mode.

  • crazyrobo Feb 29, 2008

    yeah i have the same problem

  • Anonymous Feb 29, 2008

    I have a Creative Zen v plus and it is stuck on REcovery mode and It says that the computer it is not conected and will not play any music

    at all , Do I take it back to the store and exchange it!

  • sonrris Mar 05, 2008

    i can't get out from rcovery mode

  • Anonymous Apr 11, 2008

    okay so i went to turn it on and it said Reovery mode.

    i reset it and it just brings up the recovery mode menu.

  • buzzster May 24, 2008

    I use Napster to go for downloading music to my Zen Sleek Photo. I received A message from Napster stating That the DRM software had become corrupted and I needed to reformat the Zen Sleek Photo.So I backed up all my music files and reformated. Now it won't reboot, it only runs in recovery mode and my computer won't recognize the player.I have downloaded the firmware to reformat but my computer says the player is not connected when it is connected.Now what?



  • Juan Reyes
    Juan Reyes Jun 13, 2008

    I have the same problem and when I turn on the divece in some moment

    appeaer a lot of simbol in the screen

  • Hashiba Apr 18, 2009

    I tried removing the WMP stuff but it won't let me do it, it keeps "rolling back" and I still can't get the zen out of recovery mode.

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I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

Posted on Aug 19, 2008

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Hi folks,

I have a Zen Sleek Photo and was experiencing the same problem. To make a computer recognize a unit stuck in recovery mode, I found the following works: First, connect the unit to the AC adapter as if you were just charging the battery. THEN, connect it to your computer. Once I did this, the computer recognized it.

I'm not sure what to suggest as a next step. I downloaded the Firmware upgrade utility from the Creative.com website and re-installed the firmware, although I'm not sure that was necessary.

I must admit I am very disappointed in this product. It seems I have to re-format the thing every 3-4 weeks, which is getting to be a real pain.

Hope this helps!

Posted on Mar 01, 2008

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I just need to kno how to get my creative zen out of recovery mode i tried everything and it still doesnt work. i tried draining the battery and i try reseting it and it does the same thing over again.. help me get it out of recovery mode

Posted on Oct 30, 2010

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I had the same issue on windows XP service pack 3.
I did the following to fix it:

1. Uninstall windows media player 11 (add remove programs)
2. Uninstall windows media player 11 runtime
3. Uninstall Service Pack 3
if you cannot remove it from add/remove programs go to the folder and run the following exe file. c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe
4. Install Zen CD and do a full install minus the AOL junk.
5. Start windows media and let it do its file association and setup.
6. Kill windows media player and run the firmware update.

The issue is not only related to windows media player 11, but is also an issue with windows XP service pack 3!

Posted on Oct 13, 2009

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JDWAGNER,

I had the same problem and the computer couldn't recognize the player. I tried your solution. It works now. Thank you so much.

-Yudi

Posted on Oct 30, 2008

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SOURCE: Getting out of recovery mode

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
do a Clean Up
this Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Reboot the device.

it it continues to boot into revcovery mode see below:


Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt


Posted on Feb 11, 2008

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SOURCE: Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Posted on Oct 06, 2008

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1 Answer

My zen photo sleek is stuck in recovery mode


I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

Nov 26, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

My zen is frozen on recovery mode


Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

4 Answers

Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My creative zen sleek photo mp3 player is not being read by my computer.


Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 03, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek NO SOFTWARE


http://support.creative.com/Products/Products.aspx?catid=213&catName=MP3+Players

May 14, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Help me


Have you tried inserting a paperclip into the small hole to the right of the port?

Apr 26, 2008 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Zen sleek frozen / recovery mode


try this
http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Firmware update does not recognize Sleek


is it possible to try another computer or laptop?

Nov 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek Photo


try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

Feb 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Can't reinstall Firmware


It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

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