Question about Dell A960 All-In-One InkJet Printer

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SCANNING I think that I need a cd in order to scan a doc and then edit it, but unfortunately, I can't find my cd. Any solution?

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  • lizzycake Jan 31, 2008

    I already had found the first file, so I clicked on and installed the 2nd file. The same thing happens. I scan a black & white doc and a box pops up and tells me that I need the OCR application on my cd in OCR directory...install it.



    I admit that I am ignorant...and I don't know what to do now. Since I don't have a cd for my printer anymore (and I assume that is where this file is supposed to be) what to do?

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For the Dell Personal AIO Printer A960 All-In-One Ink Jet Printer driver & scanner, Windows XP click the link: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R69636&SystemID=PRN_ALL_A960&servicetag=&os=WW1&osl=en&deviceid=5696&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=90593
You'll also need to download & install the A960 Firmware.
Click this link: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R77282&SystemID=PRN_ALL_A960&servicetag=&os=WW1&osl=en&deviceid=5696&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=101359
Suggest you creat a folder, name it as you see fit & save these on your PC. If possible burn these to a CD for later. Save the links as well in your favorites.
And there you go!
Please vote...
map

Posted on Jan 30, 2008

  • Mike Peluso
    Mike Peluso Jan 31, 2008

    Thanks for trying!!

    lizzycake,

    if you would have just typed what you typed on 1/31, I wouldn't have wasted my time looking for fixes. Every think I post I re-check. Here is a link for your manual: http://support.dell.com/support/edocs/sy...

    So to get back to your problem. You need to un-install everything in your pc that has to do with the A960 printer. No need to unplug the printer, just power it off. Go to these 2 links & download the 2 drivers. Each has it's own file name like, "R74855.EXE". Creat 2 folders on your desktop. Name as follows. 1st-R69636.EXE, next folder, 2nd-R77282.EXE. When you download make sure your saving each file to the correct folder. The downloads file names match the folder. These are numbered so you install in the correct order. Check the manual for instructions on how to setup & install the software.

    The software you downloaded before, find & delete it.

    Lastly before installing the printer software please run disk clean up. Click the start button, slide to Accessories than slide to system tools, click Disk Cleanup. Here is link 1:

    http://support.dell.com/support/download...

    File name R69636.EXE

    Second link:

    http://support.dell.com/support/download...

    When you click the file .exe to install it will want to uncompress it's self into a folder. Point is back to the folders you created on your desktop. Do that for each. If you get the same error message you can point to the uncompressed files inside each folder. One should contain the OCR

    I'll check back here & see if this has worked & go from there.

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